ServiceNow acquires 4Industry and Smart Daily Management app
ServiceNow, which specializes in workflow automation, has acquired Netherlands-based 4Industry. This company offers a suite of digital tools to optimize work processes in the manufacturing industry. In addition, ServiceNow has acquired the Smart Daily Management app, an employee application develop... Read more
How a small service provider chose for ServiceNow
ServiceNow markets itself as the platform of platforms, enabling you to digitize and streamline all your business processes. ServiceNow customers are usually large organisations. Think of multinationals, hospitals, governments, etc. Yet, we recently spoke with AVEX, an SMB audiovisual service provi... Read more
Knowledge23: Do people now know what ServiceNow is and does?
This year ServiceNow hosted another global Knowledge event, the last one was four years ago. A lot has changed since 2019, for example, the company is now four times bigger and has twice as many products. Also, Bill McDermott is now at the helm as CEO, which provides new momentum and possibly even ... Read more
ServiceNow Utah focuses on process mining and workforce optimization
ServiceNow Utah is the latest version of the ServiceNow platform. It focuses on improving processes, hence the addition of process mining. Looking at other updates, we see a focus on workplace design, health and safety within organizations and more opportunities to get the most out of your workforc... Read more
Supercharging ITSM with ITOM
Combining the forces of IT Service Management (ITSM) and IT Operations Management (ITOM) is one of IT's best decisions to keep the business always on. The book "Supercharging ITSM with ITOM for Dummies" discusses how to solve the challenges faced by IT leaders.
ITSM includes all activities for d... Read more
ServiceNow’s relevance keeps increasing, across the board
There are few software platforms more important to (large) organizations than ServiceNow. Yet a very strong ITSM image still clings to the company. This while it is now much more broadly relevant. Jean Pierre van Tiggelen, Country Manager ServiceNow Netherlands, sees this too, but also sees that it... Read more
New customers get a free year of IFS assyst
A promotion from IFS allows new customers to get a free one-year license for service management solution IFS assyst. Organizations that purchase a three-year license before November 2023 receive the first year free of charge.
IFS announced the promotion during IFS Unleashed, a recent conference... Read more
ServiceNow adds support for Oracle OCI
If organizations want to have insight into the use and deployment of resources and services, ServiceNow is one of the go-to suppliers to consider. That vendor's ITOM offering gives you the possibility to monitor and manage this centrally. It's not just about on-premises resources and services; the ... Read more
ServiceNow brings security automation to the cloud with AWS
ServiceNow has announced to expand its security portfolio with two integrations with AWS Security Hub. This allows shared customers of the companies to aggregate cloud data in the Security Hub and automatically turn on the approved response or workflow in Security Operations or IT Service Management... Read more