ServiceNow Utah focuses on process mining and workforce optimization
ServiceNow Utah is the latest version of the ServiceNow platform. It focuses on improving processes, hence the addition of process mining. Looking at other updates, we see a focus on workplace design, health and safety within organizations and more opportunities to get the most out of your workforc... Read more
Supercharging ITSM with ITOM
Combining the forces of IT Service Management (ITSM) and IT Operations Management (ITOM) is one of IT's best decisions to keep the business always on. The book "Supercharging ITSM with ITOM for Dummies" discusses how to solve the challenges faced by IT leaders.
ITSM includes all activities for d... Read more
ServiceNow’s relevance keeps increasing, across the board
There are few software platforms more important to (large) organizations than ServiceNow. Yet a very strong ITSM image still clings to the company. This while it is now much more broadly relevant. Jean Pierre van Tiggelen, Country Manager ServiceNow Netherlands, sees this too, but also sees that it... Read more
New customers get a free year of IFS assyst
A promotion from IFS allows new customers to get a free one-year license for service management solution IFS assyst. Organizations that purchase a three-year license before November 2023 receive the first year free of charge.
IFS announced the promotion during IFS Unleashed, a recent conference... Read more
ServiceNow adds support for Oracle OCI
If organizations want to have insight into the use and deployment of resources and services, ServiceNow is one of the go-to suppliers to consider. That vendor's ITOM offering gives you the possibility to monitor and manage this centrally. It's not just about on-premises resources and services; the ... Read more
ServiceNow brings security automation to the cloud with AWS
ServiceNow has announced to expand its security portfolio with two integrations with AWS Security Hub. This allows shared customers of the companies to aggregate cloud data in the Security Hub and automatically turn on the approved response or workflow in Security Operations or IT Service Management... Read more