ServiceNow, which specializes in workflow automation, has acquired Netherlands-based 4Industry. This company offers a suite of digital tools to optimize work processes in the manufacturing industry. In addition, ServiceNow has acquired the Smart Daily Management app, an employee application developed by EY (formerly Ernst & Young).
ServiceNow plans to integrate these tools into a newly developed Connected Worker solution on its own platform. This platform is expected to be available in 2025. According to ServiceNow, these platforms will enable the company to “Help our customers in the industrial sector increase uptime, work more efficiently and improve quality,” said Lou Fiorello, VP & GM Security and OT at ServiceNow.
Series of acquisitions and investments
The company has been on an acquisition spree for some time. It has previously acquired tools such as UltimateSuite, G2K, Atrinet’s NetACE technology and Element AI. Earlier this year, ServiceNow also invested in Plat4mation to help German SMBs digitalize. It did so under the banner of ServiceNow Ecosystem Ventures, an investment vehicle for startups, developers and partners that the company believes can add value to its platform.
Although ServiceNow is primarily known as a provider of IT service management (ITSM) solutions, in recent years, the company has evolved into a one-stop shop for process management tools for HR, CSM (Customer Service Management), security, and App Development, among others. All are part of the same platform.
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