Tag: zendesk

Here you will find all the articles with the tag: zendesk.

Zendesk acquires platform to analyze customer service

Zendesk acquires platform to analyze customer service

Zendesk says it has fully completed the acquisition of quality management specialist Klaus. The acquisition is intended to expand Zendesk's workforce engagement management (WEM) services portfolio. With the acquisition of Klaus' AI-based quality management platform, Zendesk aims to provide even ... Read more

date2 months ago
Zendesk acquires technology partner Tymeshift

Zendesk acquires technology partner Tymeshift

Zendesk has announced that it is acquiring workforce management (WFM) tool Tymeshift. It already had a partnership with the WFM company, but from now on Zendesk will integrate Tymeshift's tools into its own offerings. This will include AI-enabled features. WFM tools help organizations streamline... Read more

date10 months ago
Zendesk introduces Zendesk AI and partners with Meta and Shopify

Zendesk introduces Zendesk AI and partners with Meta and Shopify

CRM vendor Zendesk is making several announcements at the start of its own Relate conference. For example, it is introducing Zendesk AI and Conversational Commerce to improve customer experiences. Zendesk AI should enable "personalized, efficient and more empathetic customer experiences" for the... Read more

date11 months ago
Zendesk adds OpenAI integration to its own tools

Zendesk adds OpenAI integration to its own tools

CRM vendor Zendesk has announced a partnership with OpenAI. In the process, the company is complementing its own tools with the generative AI that is also behind ChatGPT and Microsoft Bing Chat. Zendesk emphasizes via a press release that it is already well on its way with its own deployment of ... Read more

date1 year ago
Zendesk investors favour $10 billion takeover

Zendesk investors favour $10 billion takeover

Zendesk announced that its shareholders approved a $10.2 billion acquisition by the private investors Permira and Hellman & Friedman. Zendesk develops CRM software for more than 200.000 customers. The company strives to create growth and innovation through flexible and custom solutions. I... Read more

date2 years ago
‘Companies fail to meet customer service expectations’

‘Companies fail to meet customer service expectations’

A new report by Zendesk indicates that customers are generally dissatisfied with companies' customer service. Organizations need to offer exceptional customer service in to meet expectations. Zendesk suggests a balance between human contact and automation. The report indicates that expectations... Read more

date2 years ago
Investors acquire Zendesk for €10 billion

Investors acquire Zendesk for €10 billion

The acquisition of Zendesk has been confirmed. A group of investors is acquiring the CRM provider for €9.7 billion. The group will pay $77.50 per share, 34 percent more than the current value. The group expects to complete the acquisition in the fourth quarter of 2022. In the meantime, market ... Read more

date2 years ago
‘Zendesk is nearing a buyout’

‘Zendesk is nearing a buyout’

Reliable sources told Reuters that Zendesk is negotiating a possible buyout with private investors. The deal appears to be closing in. Two weeks back, Zendesk told shareholders that it planned to remain independent. Meanwhile, the CRM provider appears to be in talks with two private investment ... Read more

date2 years ago
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