Zendesk acquires platform to analyze customer service
Zendesk says it has fully completed the acquisition of quality management specialist Klaus. The acquisition is intended to expand Zendesk's workforce engagement management (WEM) services portfolio.
With the acquisition of Klaus' AI-based quality management platform, Zendesk aims to provide even ... Read more
Zendesk makes customer service chatbots speak more natural with privacy in mind
Zendesk announces new AI solutions that allow companies to increase customer satisfaction and loyalty. These include well-known chatbots, which, through innovation, should be able to deliver more natural conversations with customers.
While chatbots have eased the workload for service agents for... Read more
Zendesk acquires technology partner Tymeshift
Zendesk has announced that it is acquiring workforce management (WFM) tool Tymeshift. It already had a partnership with the WFM company, but from now on Zendesk will integrate Tymeshift's tools into its own offerings. This will include AI-enabled features.
WFM tools help organizations streamline... Read more
Zendesk introduces Zendesk AI and partners with Meta and Shopify
CRM vendor Zendesk is making several announcements at the start of its own Relate conference. For example, it is introducing Zendesk AI and Conversational Commerce to improve customer experiences.
Zendesk AI should enable "personalized, efficient and more empathetic customer experiences" for the... Read more
Zendesk adds OpenAI integration to its own tools
CRM vendor Zendesk has announced a partnership with OpenAI. In the process, the company is complementing its own tools with the generative AI that is also behind ChatGPT and Microsoft Bing Chat.
Zendesk emphasizes via a press release that it is already well on its way with its own deployment of ... Read more
Zendesk investors favour $10 billion takeover
Zendesk announced that its shareholders approved a $10.2 billion acquisition by the private investors Permira and Hellman & Friedman.
Zendesk develops CRM software for more than 200.000 customers. The company strives to create growth and innovation through flexible and custom solutions.
I... Read more
‘Companies fail to meet customer service expectations’
A new report by Zendesk indicates that customers are generally dissatisfied with companies' customer service. Organizations need to offer exceptional customer service in to meet expectations. Zendesk suggests a balance between human contact and automation.
The report indicates that expectations... Read more
Zendesk investor Light Street aims to block acquisition and oust CEO
A significant Zendesk stakeholder intends to fight a prospective acquisition and proposed a billion-dollar alternative to keep the business apart.
Zendesk recently announced it would be acquired by a consortium of investors. Light Street, one of its major stakeholders, has announced it will vote... Read more
Investors acquire Zendesk for €10 billion
The acquisition of Zendesk has been confirmed. A group of investors is acquiring the CRM provider for €9.7 billion.
The group will pay $77.50 per share, 34 percent more than the current value. The group expects to complete the acquisition in the fourth quarter of 2022. In the meantime, market ... Read more
‘Zendesk is nearing a buyout’
Reliable sources told Reuters that Zendesk is negotiating a possible buyout with private investors. The deal appears to be closing in.
Two weeks back, Zendesk told shareholders that it planned to remain independent. Meanwhile, the CRM provider appears to be in talks with two private investment ... Read more