Tag: zendesk

Here you will find all the articles with the tag: zendesk.

Zendesk investors favour $10 billion takeover

Zendesk investors favour $10 billion takeover

Zendesk announced that its shareholders approved a $10.2 billion acquisition by the private investors Permira and Hellman & Friedman. Zendesk develops CRM software for more than 200.000 customers. The company strives to create growth and innovation through flexible and custom solutions. I... Read more

date16 days ago
‘Companies fail to meet customer service expectations’

‘Companies fail to meet customer service expectations’

A new report by Zendesk indicates that customers are generally dissatisfied with companies' customer service. Organizations need to offer exceptional customer service in to meet expectations. Zendesk suggests a balance between human contact and automation. The report indicates that expectations... Read more

date1 month ago
Investors acquire Zendesk for €10 billion

Investors acquire Zendesk for €10 billion

The acquisition of Zendesk has been confirmed. A group of investors is acquiring the CRM provider for €9.7 billion. The group will pay $77.50 per share, 34 percent more than the current value. The group expects to complete the acquisition in the fourth quarter of 2022. In the meantime, market ... Read more

date3 months ago
‘Zendesk is nearing a buyout’

‘Zendesk is nearing a buyout’

Reliable sources told Reuters that Zendesk is negotiating a possible buyout with private investors. The deal appears to be closing in. Two weeks back, Zendesk told shareholders that it planned to remain independent. Meanwhile, the CRM provider appears to be in talks with two private investment ... Read more

date4 months ago
Zendesk launches turnkey helpdesk, chatbots and more

Zendesk launches turnkey helpdesk, chatbots and more

Zendesk announced a series of new solutions at Relate, its annual conference. Reporting tools were expanded and chatbots support WhatsApp and Facebook Messenger. Zendesk focuses on two areas: employee experience and conversational CRM. Employee experience revolves around HR and IT support. A new... Read more

date5 months ago
‘Zendesk is considering a sale’

‘Zendesk is considering a sale’

Zendesk onboarded advisors from Qatalyst Partners to explore a potential sale. This is reported by Bloomberg based on insider sources. Zendesk might go private. Though Zendesk and Qatalyst Partners refused to comment, Bloomberg sources indicate that potential buyers were found and contacted. In... Read more

date6 months ago
Zendesk abandons attempt to acquire SurveyMonkey parent

Zendesk abandons attempt to acquire SurveyMonkey parent

The $4 billion deal to buy Momentive has fallen through, the company announced. Momentive announced on Monday that it is changing its Board of Directors and authorizing a $200 million share repurchase program. The company, which is behind SurveyMonkey, broke the news after Zendesk announced the ... Read more

date7 months ago
Zendesk shareholders call off the acquisition of Momentive

Zendesk shareholders call off the acquisition of Momentive

Zendesk's proposed acquisition of Momentive will not go through. Zendesk's stakeholders decided against the plan. At the end of last year, Zendesk announced that it wanted to acquire software developer Momentive, which made its mark with SurveyMonkey. Zendesk proposed the acquisition of a maj... Read more

date7 months ago
Zendesk buys Momentive, acquires survey platform SurveyMonkey

Zendesk buys Momentive, acquires survey platform SurveyMonkey

Zendesk is acquiring Momentive, thereby gaining control of survey platform SurveyMonkey. With the acquisition, Zendesk wants to provide better information services about customers. The acquisition concerns a majority stake of 78 percent of Momentive shares. Zendesk is giving Momentive shareholde... Read more

date11 months ago
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