Tag: zendesk

Here you will find all the articles with the tag: zendesk.

Zendesk launches turnkey helpdesk, chatbots and more

Zendesk launches turnkey helpdesk, chatbots and more

Zendesk announced a series of new solutions at Relate, its annual conference. Reporting tools were expanded and chatbots support WhatsApp and Facebook Messenger. Zendesk focuses on two areas: employee experience and conversational CRM. Employee experience revolves around HR and IT support. A new... Read more

date2 years ago
‘Zendesk is considering a sale’

‘Zendesk is considering a sale’

Zendesk onboarded advisors from Qatalyst Partners to explore a potential sale. This is reported by Bloomberg based on insider sources. Zendesk might go private. Though Zendesk and Qatalyst Partners refused to comment, Bloomberg sources indicate that potential buyers were found and contacted. In... Read more

date2 years ago
Zendesk abandons attempt to acquire SurveyMonkey parent

Zendesk abandons attempt to acquire SurveyMonkey parent

The $4 billion deal to buy Momentive has fallen through, the company announced. Momentive announced on Monday that it is changing its Board of Directors and authorizing a $200 million share repurchase program. The company, which is behind SurveyMonkey, broke the news after Zendesk announced the ... Read more

date2 years ago
Zendesk shareholders call off the acquisition of Momentive

Zendesk shareholders call off the acquisition of Momentive

Zendesk's proposed acquisition of Momentive will not go through. Zendesk's stakeholders decided against the plan. At the end of last year, Zendesk announced that it wanted to acquire software developer Momentive, which made its mark with SurveyMonkey. Zendesk proposed the acquisition of a maj... Read more

date2 years ago
Zendesk buys Momentive, acquires survey platform SurveyMonkey

Zendesk buys Momentive, acquires survey platform SurveyMonkey

Zendesk is acquiring Momentive, thereby gaining control of survey platform SurveyMonkey. With the acquisition, Zendesk wants to provide better information services about customers. The acquisition concerns a majority stake of 78 percent of Momentive shares. Zendesk is giving Momentive shareholde... Read more

date2 years ago
Zendesk acquires Portuguese startup Cleverly for customer service

Zendesk acquires Portuguese startup Cleverly for customer service

Zendesk is on track to gain even more customer service capabilities and announced the acquisition of Cleverly, an early-stage artificial intelligence startup. The financial terms of the deal are not publicly available at this time. Cleverly's exact funding figures are not public knowledge either... Read more

date3 years ago
Zendesk introduces a new dashboard for real-time data presentation

Zendesk introduces a new dashboard for real-time data presentation

Zendesk has recently been offering their clients the ability to track customer service statistics. However, they just announced a new product that they are calling Explore Enterprise. It will allow the customers to capture valuable information in real-time and share it with anyone who has proper ac... Read more

date4 years ago
Zendesk brings sales and support teams together with Duet platform

Zendesk brings sales and support teams together with Duet platform

Zendesk has announced a new platform that combines tools for sales and support teams. The platform, Duet, is designed for SMBs who want to offer customers a personalized experience that includes pre- to post-sales interactions. Duet combines functions of Zendesk Sell and Zendesk Support, knows ZDNe... Read more

date5 years ago
Zendesk’s CRM platform Sunshine built entirely on AWS

Zendesk’s CRM platform Sunshine built entirely on AWS

Zendesk has launched the new customer relationship management (CRM) platform Sunshine, which is built entirely on Amazon Web Services (AWS). In addition to enabling companies to interconnect data from any system, the platform gives developers access to open-source resources on AWS. It's time to move... Read more

date5 years ago
Zendesk expands portfolio and also adds CRM through acquisition

Zendesk expands portfolio and also adds CRM through acquisition

Until now, Zendesk has mainly limited itself to customer service scenarios. But that doesn't seem to be enough. Zendesk has decided to expand and take over the startup Base. He raised more than fifty million dollars in an investment round and has to fill an important gap for Zendesk. It is not known... Read more

date6 years ago
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