This week Oracle is rolling out a number of updates for its cloud applications, which should result in more automation and intelligence in the applications. These are updates for ERP, HCM, CX and Data Cloud. In addition, the SaaS portfolio will receive subscription management services.
The Enterprise Resource Planning (ERP) Cloud and Enterprise Performance Management (EMP) Cloud get a number of updates that are driven by Artificial Intelligence (AI). The applications include Intelligent Process Automation, which adds intelligent, rules-based processing capabilities for the automation of labour-intensive tasks. In addition, there will be a new chatbot assistant for reporting expenses.
ERP Cloud will also have AI-powered payment capabilities, enabling organizations to create smart offers for specific vendors. The function looks at a supplier’s profile and risk data, then suggests offers that an organization can make in exchange for an early payment of outstanding invoices. The recommendations are further based on supplier data, purchase data, invoices and other details.
The EMP Cloud will have AI capabilities for managing performance. By recognizing hard-to-find data patterns, EMP Cloud should help improve the business impact of financial and operational decisions.
CX Unity
Oracle continues to roll out CX Unity, a service that already has an integration with CX Cloud, to provide a single, dynamic view of a customer. To do so, it combines customer data from across the organisation – both offline and online – with data from third party sources. Through machine learning, CX Unity aims to help create an optimal customer experience.
Oracle also announced a new subscription management service. This should enable organisations to take advantage of customers’ growing preference for subscription-based products and services. The service offers experiences for sales, support, invoices, recognition of turnover, customer satisfaction and renewal of a subscription.
It was also announced yesterday that Oracle is also adding AI functions to its HCM Cloud. These tools should help with the recruitment process and reduce staff turnover.
This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.
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