More European Apple users can now repair certain parts of their iPhones or MacBooks themselves. Apple has extended its Self Service Repair program to 24 European countries. In addition, the tech giant is introducing an online diagnosis tool.
Apple recently expanded its Self Service Repair program to 24 European countries, including the Netherlands, Denmark, Greece, Portugal, Switzerland and Croatia. The program was previously available in Belgium.
The Apple Self Service Repair program allows Apple users to get certain parts, tools and manuals for their devices through an online store. They can work with these to repair broken devices.
iPhones, M2-MacBooks and desktops
With this program, Apple users of the iPhone 12, 13, 14 and 15, among others, can repair them. For MacBooks, this is possible for M1- and M2-based laptops and desktops. In the latter case, the self-help program has now been expanded to include support for the M2 processor-based 14″ and 16″ MacBook Pros, the MacBook Air 15″, the Mac mini, Mac Pro and Mac Studio desktops. The M2 MacBook Air 13″ and MacBook Pro 13″ were previously supported.
Repairing your own device is no more financially attractive than handing it over to an Apple-certified professional repair shop. For example, a battery bundle for the iPhone 12 mini costs 105 euros and the rear glass on the latest iPhone 15 Pro comes to 183.52 euros (in the Netherlands). To complete the reparation, the user will also have to pay to rent or buy repair tools. Returning the broken parts can give the user another refund, but it is not very high in all cases. The rear glass we just talked about still brings 36.26 euros (in the Netherlands).
New diagnostic tool
In addition to expanding the self-help program to several European countries, Apple has also launched a new online diagnostic tool. Apple Diagnostics for Self Service Repair lets Apple users test their devices for proper operation and performance of certain parts of their devices. In other words, users can identify which parts need replacement. Through the tool, users can check the following: hardware, software version, screen, camera, Face ID and audio input.
Apple does indicate that this web-based testing environment is only intended for end users with the necessary knowledge and experience repairing Apple devices. These end users will have the same access to the repair and testing support available to Apple-certified professional repairers.
The new diagnostic tool is available immediately in the U.S. and should come to Europe next year.