Genesys joins Google Cloud to bring a new contact center experience

Genesys joins Google Cloud to bring a new contact center experience

Genesys partners with Google Cloud to introduce the next generation of call center technology.

Genesys Telecommunication Labs are leaders in the communication industry and have been innovating the customer experience for years. Their brand new advancement will change the way call centers and customer services operate in the world. They have made this possible with the help of Google Cloud and have made it available for call centers to use.

Genesys Multicloud CX

Genesys, along with Google Cloud, introduces Genesys Multicloud CX. This is a 360 call center solution that allows organizations to respond to customer queries in real-time via various channels. These include live chats, phones, and even through websites. This solution helps organizations automate their processes and streamline workflows in your organization. The solution is a new frontier in the customer experience industry. It is being integrated with Contact Center AI by Google Cloud.

The Multicloud CX by Genesys is said to launch in the next 90 days and will be available for organizations. Call center and customer experience organizations will also be able to utilize Google LLC’s cloud computing platform while using an array of cloud services that Google offers.

Future of Genesys and Google Cloud

Genesys has claimed to be planning even more integrations with Kubernetes Engine and BigQuery services to enable organizations with real-time historical data and streaming to help their contact center operations.

Google and Genesys are also said to be developing a new application that recruits the help of machine learning, artificial intelligence, and data analytics to help companies provide better responses to customers and improve their overall experience.

The future of customer experience looks promising. With all the advancements in this space, there is a strong chance of advancements and innovations in the coming years.

Tip: Salesforce Service Cloud Voice brings telephony and CRM together