Everything there is to find on tag: Genesys.
Personal agent protocol introduced: Visibility into what AI-agents do
Meta and Sierra are collaborating with Shopify, Stripe, and Genesys on the Personal Agent Protocol. This open...
Tag: Genesys
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“True customer experience requires end-to-end orchestration”
Genesys positions Genesys Cloud as an agentic orchestration platform. Guillaume Lardeux, Head of Transformati...
Genesys expands its AI ecosystem with Adobe, Meta, and ElevenLabs
Genesys announces new and expanded partnerships with Adobe, AWS, Deepgram, ElevenLabs, Meta, Salesforce, Serv...
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Time for a new operating model? Genesys revamps agentic orchestration layer
In the coming years, companies will need to rethink their operating models, not just add AI to their processe...
Genesys and Scaled Cognition make AI agents more reliable
Genesys is partnering with AI lab Scaled Cognition to develop reliable agentic AI. The collaboration combines...
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AI agents take control of customer experience at Genesys
During the Xperience 2025 conference in Nashville, Genesys announced a series of enhancements to its platform...
Genesys and ServiceNow strengthen ties for collaborative AI agents
Genesys and ServiceNow are expanding their collaboration with Agent2Agent orchestration, which allows AI agen...
Genesys launches tools for supervisors to improve customer experiences
Genesys has announced new AI capabilities for supervisors in Genesys Cloud. These innovations help organizati...
Genesys joins Google Cloud to bring a new contact center experience
Genesys partners with Google Cloud to introduce the next generation of call center technology. Genesys Tel...