Salesforce Pro Suite targets ‘intermediate segment’ of growing SMBs
To further penetrate the small and medium-sized business (SMB) market, Salesforce is launching a 'Pro Suite' as an affordable alternative to its more comprehensive packages. According to Salesforce, the package offers more features than the starter package released last year, but maintains the same... Read more
Freshworks remains flexible and accessible, even with AI
Techzine visited the Refreshed '23 event Freshworks held in the Netherlands last month. The company's customers could learn all about the latest developments surrounding Freshworks' Neo platform. In addition, we took part in a roundtable discussion involving representatives from vastly different in... Read more
Salesforce Net Zero Cloud gets Einstein AI functionality
Salesforce is adding Einstein AI features to its sustainability solution Net Zero Cloud. This allows companies to create even better reports on their environmental, social and governance impacts and compliance with ESG standards.
Introduced during Dreamforce 2023, Salesforce's new Einstein AI fu... Read more
Salesforce’s AI ecosystem claimed to deliver companies 2 trillion in revenue
According to Salesforce, its own (generative) AI ecosystem and that of its partners is going to bring companies worldwide about 1.9 trillion euros ($2 trillion) in revenue over the next five years. These solutions are also going to put more people to work, they claim.
Salesforce bases this on a ... Read more
Salesforce unveils Field Service innovations powered by generative AI
The company is using its proprietary GPT platform to "revolutionize" Field Service across multiple industries.
This week Salesforce launched a new feature offering that will bring revolutionary innovations to the Field Service sector, Venturebeat reports.
The new service offering leverages Sa... Read more
HubSpot unveils two new AI-powered tools to help customers
Content Assistant and ChatSpot.ai help teams work faster and easier, the company says.
This week HubSpot announced the launch of two new tools powered by artificial intelligence (AI) to "help its customers save time while creating better connections with their audiences". The two new tools are n... Read more
Salesforce introduces Einstein GPT for sales, service, marketing and developers
The introduction of ChatGPT has not escaped Salesforce's notice either. Salesforce has also struck a deal with OpenAI to combine the technology with its own AI models. It has named the resulting combination Einstein GPT. It offers employees who work with Salesforce as the organization's customers a... Read more
HubSpot integrates WhatsApp into CRM platform
HubSpot has expanded its CRM platform with the integration of WhatsApp. The functionality was added to the Marketing Hub and Service Hub.
The integration allows marketing and customer teams to link WhatsApp business accounts to their shared inbox. The data of communications on WhatsApp is automa... Read more
Zoho expands in the Netherlands to accelerate growth
Zoho announced plans to further invest in the Dutch market during the local Zoholics Netherlands event. The company posted year-over-year revenue growth of 40 percent and sees the expansion of its team in the Netherlands as a way to accelerate that growth.
The acceleration is part of what Zoho r... Read more
Cegeka acquires Avento, expands Microsoft Dynamics 365 offering
Cegeka announced the acquisition of Avento, a Belgian developer of Microsoft Dynamics 365-based CRM solutions. Avento will strengthen Cegeka's Microsoft Dynamics 365 offering.
Cegeka is an IT service provider in the broadest sense of the word. The organization was founded in Belgium in 1982 and... Read more