Here you will find all the articles with the tag: call center.
Call center software company, Aircall has reportedly topped 100 million dollars in annual recurring revenue. Aircall reported annual recurring revenue of over $100 million and plans to grow in Madrid and Singapore as it prepares for a potential stock market IPO. In addition, Aircall stated th... Read more
2 years ago
Pegasystems is introducing two AI-based tools for call centers. Pega Voice AI and Messaging AI analyze real-time customer calls to automate service and support operations. Both solutions were designed to improve up call efficiency and service. According to Pegasystems, the AI-based solutions fun... Read more
2 years ago
Amazon Web Services announced the launch of its automated outbound communications for call centers in preview, as its Amazon Connect service picks up momentum. The cloud provider said that its platform, Amazon Connect, now supports more than 10 million contact center interactions daily. Amazon C... Read more
3 years ago
Talkdesk, a provider of solutions for enterprise contact centers, has introduced Talkdesk Boost. The solution offers companies of all sizes a way to accelerate their digital transformation strategy by adapting and improving their current voice solutions with AI applications in the cloud. The new sol... Read more
5 years ago
