Talkdesk, a provider of solutions for enterprise contact centers, has introduced Talkdesk Boost. The solution offers companies of all sizes a way to accelerate their digital transformation strategy by adapting and improving their current voice solutions with AI applications in the cloud.
The new solutions are designed to improve office productivity,” writes UC Today. They are also designed to deploy agents via a new, uniform mobile desktop, intelligent guidance and support for omnichannels.
In addition, Boost offers benefits for the customer experience and business agility. Managers, for example, can take new steps in supporting their teams with workforce management, monitoring phone calls and analytics. Customers are given access to chatbots and a knowledge base, where they can help themselves.
Best of both worlds
Talkdesk Boost also helps companies to get a better focus on customer experiences, without having to replace legacy tools and services. One such tool is Automated Call Distribution (ACD), which lacks important functions.
It can be difficult for large companies to adopt modern alternatives, because they have made a large investment in the deployments they already have. Talkdesk Boost gives companies the option to continue to use their existing investment, and to strengthen it with intelligent cloud applications and modern solutions.
For example, companies can use xConnect to connect to IP solutions. In addition, the solution offers the option of connecting ACDs via tested SIP trunks, providing businesses with new comprehensive and customer-focused solutions.
In this way, companies can switch to more modern solutions, but in a much less disruptive way than when everything has to be replaced. Tiago Paiva, CEO of Talkdesk, states that this way companies are able to keep their focus on customer requirements with a simple digital transformation.This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.