HubSpot deploys generative AI to provide sales insights
HubSpot is adding new generative AI functionality to its CRM platform. The feature utilizes predictive analytics features. This should make it easier for users to gain insights into current sales and predict sales.
Generative AI features are being added to many platforms, meaning HubSpot cannot ... Read more
Zendesk introduces Zendesk AI and partners with Meta and Shopify
CRM vendor Zendesk is making several announcements at the start of its own Relate conference. For example, it is introducing Zendesk AI and Conversational Commerce to improve customer experiences.
Zendesk AI should enable "personalized, efficient and more empathetic customer experiences" for the... Read more
Google’s revamped Contact Center AI Platform integrates better with CRMs
Google is revamping its contact center AI platform that can be connected with CRM platforms.
Google Cloud announced today that it is combining its Contact Center AI suite of capabilities into a single, unique service that can seamlessly connect with most CRM platforms.
Yariv Adan, head of pro... Read more
European Commission approves Meta’s acquisition of Kustomer
The European Commission has approved Meta's acquisition of Kustomer. The decision was based on a lengthy investigation into the impact of the buyout.
In late 2020, Meta (Facebook at the time) announced the acquisition of Kustomer. Meta hoped to acquire Kustomer for 1 billion dollars (828 million... Read more
Attio raises €6.87 in funding round for data-driven CRM solution
Attio, a data-driven CRM platform for modern teams raised €6.87 in seed funding to bring customer relationship management into the same agenda as that of modern businesses and enable build-your-own work tools.
The funding round saw Point Nine Capital lead with participation from Headline and B... Read more
Salesforce updates Health Cloud to enhance its electronic health record strategy
Salesforce is rolling out enhancements for its Health Cloud, meant to advance its strategy to build around electronic health records and enable patients to be cared for from anywhere. The updates may look incremental at first glance.
However, the additions show Salesforce’s strategy for Health... Read more
Deloitte launches Salesforce-based platform to modernise healthcare
Deloitte developed a platform that allows governments to modernise public healthcare. The platform is built with Salesforce's Work.com solutions.
With the platform, consultants want to assist governments in getting residents and employees back to work in a safe way after the current corona ... Read more
Salesforce Essentials expansion announced
Salesforce announced Wednesday that Salesforce Essentials will be improved with new ways for companies to communicate directly with their customers. The CRM platform for SMEs will support integrations with social media channels and new chat and call services.
We all expect real-time and immediate co... Read more