Here you will find all the articles with the tag: customer service.
Zendesk says it has fully completed the acquisition of quality management specialist Klaus. The acquisition is intended to expand Zendesk's workforce engagement management (WEM) services portfolio. With the acquisition of Klaus' AI-based quality management platform, Zendesk aims to provide even ... Read more
2 months ago
Techzine visited the Refreshed '23 event Freshworks held in the Netherlands last month. The company's customers could learn all about the latest developments surrounding Freshworks' Neo platform. In addition, we took part in a roundtable discussion involving representatives from vastly different in... Read more
6 months ago
Zendesk announces new AI solutions that allow companies to increase customer satisfaction and loyalty. These include well-known chatbots, which, through innovation, should be able to deliver more natural conversations with customers. While chatbots have eased the workload for service agents for... Read more
7 months ago
Freshworks has recently launched Customer Service Suite. This all-encompassing customer service solution uses, among other things, the proprietary generative AI tool Freddy to improve customer interaction and service. Freshworks' newly introduced Customer Service Suite brings together self-servi... Read more
9 months ago
Content Assistant and ChatSpot.ai help teams work faster and easier, the company says. This week HubSpot announced the launch of two new tools powered by artificial intelligence (AI) to "help its customers save time while creating better connections with their audiences". The two new tools are n... Read more
1 year ago
A new report by Zendesk indicates that customers are generally dissatisfied with companies' customer service. Organizations need to offer exceptional customer service in to meet expectations. Zendesk suggests a balance between human contact and automation. The report indicates that expectations... Read more
2 years ago
A significant Zendesk stakeholder intends to fight a prospective acquisition and proposed a billion-dollar alternative to keep the business apart. Zendesk recently announced it would be acquired by a consortium of investors. Light Street, one of its major stakeholders, has announced it will vote... Read more
2 years ago
ServiceNow and Qualtrics launched a new app that improves the experience of IT and customer service professionals. According to Qualtrics and ServiceNow, About 80 percent of IT professionals waste more than 10 percent of their office hours on finding tech inefficiencies. The stats indicate the ... Read more
2 years ago
Expert talks
An unsatisfied customer is, at best, a prospect. However, you will have to move heaven and earth to retain such a customer. One of the ways to prevent dissatisfaction is to solve customer problems quickly. Using automation to solve customer problems will help you solve disputes earlier and better. ... Read more
2 years ago
Pegasystems is introducing two AI-based tools for call centers. Pega Voice AI and Messaging AI analyze real-time customer calls to automate service and support operations. Both solutions were designed to improve up call efficiency and service. According to Pegasystems, the AI-based solutions fun... Read more
2 years ago
