Tag: customer service

Here you will find all the articles with the tag: customer service.

ExpertExpert talks Customer problems are solved better and faster with AI

Customer problems are solved better and faster with AI

An unsatisfied customer is, at best, a prospect. However, you will have to move heaven and earth to retain such a customer. One of the ways to prevent dissatisfaction is to solve customer problems quickly. Using automation to solve customer problems will help you solve disputes earlier and better. ... Read more

date8 days ago
Pegasystems introduces AI-based voice and messaging tools

Pegasystems introduces AI-based voice and messaging tools

Pegasystems is introducing two AI-based tools for call centers. Pega Voice AI and Messaging AI analyze real-time customer calls to automate service and support operations. Both solutions were designed to improve up call efficiency and service. According to Pegasystems, the AI-based solutions fun... Read more

date5 months ago
Salesforce Service Cloud Voice brings telephony and CRM together

Salesforce Service Cloud Voice brings telephony and CRM together

Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce integrates its CRM solution into telephone customer service systems. Two silos that used to work side by side are now combined to provide a better customer experience. We spoke to Salesf... Read more

date2 years ago
Blue Prism Announces Service Assist to automate contact centers

Blue Prism Announces Service Assist to automate contact centers

The solution offers AI-integration ready automation to boost performance and reduce costs. Blue Prism has announced the availability of Blue Prism Service Assist. This is a solution aimed at automating next generation contact center operations. The new product "delivers a real-time, unified ... Read more

date2 years ago
Zendesk introduces a new dashboard for real-time data presentation

Zendesk introduces a new dashboard for real-time data presentation

Zendesk has recently been offering their clients the ability to track customer service statistics. However, they just announced a new product that they are calling Explore Enterprise. It will allow the customers to capture valuable information in real-time and share it with anyone who has proper ac... Read more

date2 years ago
Amazon tests AI customer service in webshop

Amazon tests AI customer service in webshop

With millions of customers on Amazon.com, it's not surprising that AWS invests heavily in AI technology to make it easier to offer services to customers. At Amazon.com, two AI-supported service assistants are currently being tested to see whether AI can also be used efficiently for this purpose. ... Read more

date2 years ago