Tag: customer service

Here you will find all the articles with the tag: customer service.

Zendesk acquires platform to analyze customer service

Zendesk acquires platform to analyze customer service

Zendesk says it has fully completed the acquisition of quality management specialist Klaus. The acquisition is intended to expand Zendesk's workforce engagement management (WEM) services portfolio. With the acquisition of Klaus' AI-based quality management platform, Zendesk aims to provide even ... Read more

date3 months ago
Freshworks remains flexible and accessible, even with AI

Freshworks remains flexible and accessible, even with AI

Techzine visited the Refreshed '23 event Freshworks held in the Netherlands last month. The company's customers could learn all about the latest developments surrounding Freshworks' Neo platform. In addition, we took part in a roundtable discussion involving representatives from vastly different in... Read more

date7 months ago
HubSpot unveils two new AI-powered tools to help customers

HubSpot unveils two new AI-powered tools to help customers

Content Assistant and ChatSpot.ai help teams work faster and easier, the company says. This week HubSpot announced the launch of two new tools powered by artificial intelligence (AI) to "help its customers save time while creating better connections with their audiences". The two new tools are n... Read more

date1 year ago
‘Companies fail to meet customer service expectations’

‘Companies fail to meet customer service expectations’

A new report by Zendesk indicates that customers are generally dissatisfied with companies' customer service. Organizations need to offer exceptional customer service in to meet expectations. Zendesk suggests a balance between human contact and automation. The report indicates that expectations... Read more

date2 years ago
ExpertExpert talks Customer problems are solved better and faster with AI

Customer problems are solved better and faster with AI

An unsatisfied customer is, at best, a prospect. However, you will have to move heaven and earth to retain such a customer. One of the ways to prevent dissatisfaction is to solve customer problems quickly. Using automation to solve customer problems will help you solve disputes earlier and better. ... Read more

date2 years ago
Pegasystems introduces AI-based voice and messaging tools

Pegasystems introduces AI-based voice and messaging tools

Pegasystems is introducing two AI-based tools for call centers. Pega Voice AI and Messaging AI analyze real-time customer calls to automate service and support operations. Both solutions were designed to improve up call efficiency and service. According to Pegasystems, the AI-based solutions fun... Read more

date2 years ago
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