ServiceNow integrates Qualtrics Embedded Insights for customer service
ServiceNow and Qualtrics launched a new app that improves the experience of IT and customer service professionals.
According to Qualtrics and ServiceNow, About 80 percent of IT professionals waste more than 10 percent of their office hours on finding tech inefficiencies. The stats indicate the ... Read more
Customer problems are solved better and faster with AI
An unsatisfied customer is, at best, a prospect. However, you will have to move heaven and earth to retain such a customer. One of the ways to prevent dissatisfaction is to solve customer problems quickly. Using automation to solve customer problems will help you solve disputes earlier and better. ... Read more
Pegasystems introduces AI-based voice and messaging tools
Pegasystems is introducing two AI-based tools for call centers. Pega Voice AI and Messaging AI analyze real-time customer calls to automate service and support operations.
Both solutions were designed to improve up call efficiency and service. According to Pegasystems, the AI-based solutions fun... Read more
Salesforce Service Cloud Voice brings telephony and CRM together
Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce integrates its CRM solution into telephone customer service systems. Two silos that used to work side by side are now combined to provide a better customer experience.
We spoke to Salesf... Read more
Blue Prism Announces Service Assist to automate contact centers
The solution offers AI-integration ready automation to boost performance and reduce costs.
Blue Prism has announced the availability of Blue Prism Service Assist. This is a solution aimed at automating next generation contact center operations.
The new product "delivers a real-time, unified ... Read more
Zendesk introduces a new dashboard for real-time data presentation
Zendesk has recently been offering their clients the ability to track customer service statistics. However, they just announced a new product that they are calling Explore Enterprise. It will allow the customers to capture valuable information in real-time and share it with anyone who has proper ac... Read more
Amazon tests AI customer service in webshop
With millions of customers on Amazon.com, it's not surprising that AWS invests heavily in AI technology to make it easier to offer services to customers. At Amazon.com, two AI-supported service assistants are currently being tested to see whether AI can also be used efficiently for this purpose.
... Read more