Everything there is to find on tag: customer service.
DevRev joins the new OpenAI Marketplace
DevRev is one of the launch partners of the brand-new OpenAI Marketplace. OpenAI’s enterprise customers can...
Tag: customer service
Timeline
DevRev brings voice AI to the computer agent platform
DevRev is adding Voice AI to the Customer Agent within its Computer platform. This gives voice agents the sam...
Salesforce acquires Fin: AI Agents for customer service
Salesforce has signed a definitive agreement to acquire Fin, a developer of AI agents, for approximately 3.1 ...
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Salesforce makes Contact Center much more effective with Agentforce
Voice, digital channels, and CRM in one package
Five9 introduces AI suite for contact centers
Five9 showcased a range of AI-driven capabilities at the CX Summit 2025. The enhancements to the Five9 Genius...
Oracle offers marketing, sales, and customer contact embedded agents
Oracle AI World is happening next week, but as a preview, Oracle has a Fusion Cloud announcement up its sleev...
Salesforce Agentforce gets Google Gemini support
Google Gemini becomes part of Salesforce's Agentforce offering. As a result, Google's multimodal models can b...
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AI makes customer service the new sales
Customers know they have to do something with AI. But what exactly? Techzine held a roundtable discussion wit...