Here you will find all the articles with the tag: customer service.
Content Assistant and ChatSpot.ai help teams work faster and easier, the company says. This week HubSpot announced the launch of two new tools powered by artificial intelligence (AI) to "help its customers save time while creating better connections with their audiences". The two new tools are n... Read more
3 months ago
A new report by Zendesk indicates that customers are generally dissatisfied with companies' customer service. Organizations need to offer exceptional customer service in to meet expectations. Zendesk suggests a balance between human contact and automation. The report indicates that expectations... Read more
9 months ago
A significant Zendesk stakeholder intends to fight a prospective acquisition and proposed a billion-dollar alternative to keep the business apart. Zendesk recently announced it would be acquired by a consortium of investors. Light Street, one of its major stakeholders, has announced it will vote... Read more
9 months ago
ServiceNow and Qualtrics launched a new app that improves the experience of IT and customer service professionals. According to Qualtrics and ServiceNow, About 80 percent of IT professionals waste more than 10 percent of their office hours on finding tech inefficiencies. The stats indicate the ... Read more
11 months ago
Expert talks
An unsatisfied customer is, at best, a prospect. However, you will have to move heaven and earth to retain such a customer. One of the ways to prevent dissatisfaction is to solve customer problems quickly. Using automation to solve customer problems will help you solve disputes earlier and better. ... Read more
11 months ago
Pegasystems is introducing two AI-based tools for call centers. Pega Voice AI and Messaging AI analyze real-time customer calls to automate service and support operations. Both solutions were designed to improve up call efficiency and service. According to Pegasystems, the AI-based solutions fun... Read more
1 year ago
Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce integrates its CRM solution into telephone customer service systems. Two silos that used to work side by side are now combined to provide a better customer experience. We spoke to Salesf... Read more
2 years ago
The solution offers AI-integration ready automation to boost performance and reduce costs. Blue Prism has announced the availability of Blue Prism Service Assist. This is a solution aimed at automating next generation contact center operations. The new product "delivers a real-time, unified ... Read more
3 years ago
Zendesk has recently been offering their clients the ability to track customer service statistics. However, they just announced a new product that they are calling Explore Enterprise. It will allow the customers to capture valuable information in real-time and share it with anyone who has proper ac... Read more
3 years ago
With millions of customers on Amazon.com, it's not surprising that AWS invests heavily in AI technology to make it easier to offer services to customers. At Amazon.com, two AI-supported service assistants are currently being tested to see whether AI can also be used efficiently for this purpose. ... Read more
3 years ago
