Salesforce’s Slack Customer 360 integrations are here
Salesforce’s first integration with Slack is now available across its clouds and on Customer 360. The effort aims to augment hybrid work while resolving customer queries and closing sales rapidly.
Like its Tableau and MuleSoft acquisition, Slack is leveraged as a tool that stands alone as an a... Read more
Salesforce to launch business content streaming service Salesforce+
Salesforce just closed its $28-billion Slack megadeal. However, the company does not seem to be done spending big bucks. On Tuesday, the CRM giant said it is about to get into the streaming media segment with the launch of Salesforce+.
The project will be a digital media network focused on video... Read more
Salesforce updates Health Cloud to enhance its electronic health record strategy
Salesforce is rolling out enhancements for its Health Cloud, meant to advance its strategy to build around electronic health records and enable patients to be cared for from anywhere. The updates may look incremental at first glance.
However, the additions show Salesforce’s strategy for Health... Read more
Digital sales very popular, future of sales is online
Many organisations have recently reinvented commerce activities. The corona crisis meant that many things had to change overnight. Technology often plays a crucial role in innovation, as well as laying the foundation for new channels. E-commerce proved ideal for continuing the business and is also ... Read more
Dell, Salesforce and Google raise funds for FullStory Inc.
The startup has raised over $103m in funding from an investment group that includes Google LLC, Salesforce.com Inc., and Dell Technologies Inc.
FullStory Inc. is an app and website analytics startup that has disclosed how $103 million of new funding has been raised by tech giants such as Google ... Read more
Salesforce enters RPA market with acquisition of Servicetrace
The Robotic Process Automation (RPA) market has had no shortage of investment activity in recent years, making it a potentially highly profitable market in the coming years. The investments have come in from companies like SAP, ServiceNow, and IBM.
One of the pioneer RPA players, UIPath, had its... Read more
Salesforce completes its acquisition of Slack
The multi-billion dollar deal has been in the making since last year.
This week Salesforce announced it has completed its acquisition of Slack Technologies, Inc. The companies say the deal, worth $27.7 billion, will allow them to create the "digital HQ for success from anywhere".
Marc Benioff... Read more
Salesforce adds data to Microsoft Teams to support a hybrid workforce
The software-as-a-service CRM giant has made its app for Microsoft Teams more broadly available.
This week, Microsoft announced that the Salesforce app in Microsoft Teams is now Generally Available. Sales and service teams using Salesforce Sales Cloud or Service Cloud can bring account data and ... Read more
Tableau’s latest update brings analytics to more people and skill levels
Tableau has been integrated with more artificial intelligence in its platform to broaden the base of people, skill levels, and roles able to use analytics. The augmented analytics functions in Tableau 2021.2 include improvements to the Ask Data feature, which now comes with personalized experiences... Read more
Salesforce platform offers an integrated, enhanced low-code suite for app development
Salesforce.com released several new enhancements to its Salesforce Platform, including a suite of low-code tools to help anyone develop apps.
Low-code tools simplify the complex schematics of coding platforms, while their user-friendly interface makes it easy for non-technical users, such as bus... Read more