Salesforce’s Slack Customer 360 integrations are here
Salesforce’s first integration with Slack is now available across its clouds and on Customer 360. The effort aims to augment hybrid work while resolving customer queries and closing sales rapidly.
Like its Tableau and MuleSoft acquisition, Slack is leveraged as a tool that stands alone as an a...
Salesforce to launch business content streaming service Salesforce+
Salesforce just closed its $28-billion Slack megadeal. However, the company does not seem to be done spending big bucks. On Tuesday, the CRM giant said it is about to get into the streaming media segment with the launch of Salesforce+.
The project will be a digital media network focused on video...
Salesforce updates Health Cloud to enhance its electronic health record strategy
Salesforce is rolling out enhancements for its Health Cloud, meant to advance its strategy to build around electronic health records and enable patients to be cared for from anywhere. The updates may look incremental at first glance.
However, the additions show Salesforce’s strategy for Health...
Digital sales very popular, future of sales is online
Many organisations have recently reinvented commerce activities. The corona crisis meant that many things had to change overnight. Technology often plays a crucial role in innovation, as well as laying the foundation for new channels. E-commerce proved ideal for continuing the business and is also ...
Dell, Salesforce and Google raise funds for FullStory Inc.
The startup has raised over $103m in funding from an investment group that includes Google LLC, Salesforce.com Inc., and Dell Technologies Inc.
FullStory Inc. is an app and website analytics startup that has disclosed how $103 million of new funding has been raised by tech giants such as Google ...
Salesforce enters RPA market with acquisition of Servicetrace
The Robotic Process Automation (RPA) market has had no shortage of investment activity in recent years, making it a potentially highly profitable market in the coming years. The investments have come in from companies like SAP, ServiceNow, and IBM.
One of the pioneer RPA players, UIPath, had its...
Salesforce completes its acquisition of Slack
The multi-billion dollar deal has been in the making since last year.
This week Salesforce announced it has completed its acquisition of Slack Technologies, Inc. The companies say the deal, worth $27.7 billion, will allow them to create the "digital HQ for success from anywhere".
Marc Benioff...
Salesforce adds data to Microsoft Teams to support a hybrid workforce
The software-as-a-service CRM giant has made its app for Microsoft Teams more broadly available.
This week, Microsoft announced that the Salesforce app in Microsoft Teams is now Generally Available. Sales and service teams using Salesforce Sales Cloud or Service Cloud can bring account data and ...
Tableau’s latest update brings analytics to more people and skill levels
Tableau has been integrated with more artificial intelligence in its platform to broaden the base of people, skill levels, and roles able to use analytics. The augmented analytics functions in Tableau 2021.2 include improvements to the Ask Data feature, which now comes with personalized experiences...
Salesforce platform offers an integrated, enhanced low-code suite for app development
Salesforce.com released several new enhancements to its Salesforce Platform, including a suite of low-code tools to help anyone develop apps.
Low-code tools simplify the complex schematics of coding platforms, while their user-friendly interface makes it easy for non-technical users, such as bus...
AWS and Salesforce join forces to make application projects easier
The tech giants recently announced that they are building integrations that will connect many of their cloud products with one another.
Amazon Web Services have unveiled their collaboration with Salesforce Inc. to develop integrations for connecting their cloud products. This collaboration serve...
Are AWS and Salesforce going to get married?
Two tech giants have concluded that their existing cooperation tastes like more. Therefore, they have now announced that they will deepen their relationship and work more closely together. It will become a lot easier to integrate their platforms. We can almost speak of a tech marriage. It concerns ...