Everything there is to find on tag: Service Cloud.
Salesforce acquires Listen Labs for AI-powered context in customer feedback
Salesforce is reportedly willing to pay $2 billion for Listen Labs. The startup uses AI agents to conduct cus...
Tag: Service Cloud
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Why 90% of AI agent deployments start with customer service
"I think the only thing disliked more than a chatbot is IVR"
Salesforce enhances Service Cloud for remote collaboration
Salesforce released the next-gen Service Cloud, with enhancements included for Cloud Voice and Einstein Bots....
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Salesforce Service Cloud Voice brings telephony and CRM together
Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce...
Salesforce improves forecasting with Service Cloud Workforce Engagement
The Covid-19 pandemic has changed the way consumers behave, causing the traditional method of contact center ...
Salesforce expands Marketing Cloud, Commerce Cloud and Service Cloud with more AI
Salesforce has announced that it will provide its Marketing Cloud, Commerce Cloud and Service Cloud with vario...
Salesforce incorporates location software specialist MapAnything
Salesforce acquired MapAnything, a provider of location-based intelligence software, for an unknown amount. Ov...
Salesforce adds new AI features to the Service Cloud
The Salesforce Service Cloud is growing faster and faster. To keep that down, Salesforce occasionally adds new...
Salesforce will use IoT data to automate customer service
Salesforce sees the Internet of Things as a way to help people working in the field. The company is therefore ...