Insight: ERP & CRM

For many companies, Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) are the most important business systems. Without them, operations would grind to a halt. That's why this insight takes a deep dive into ERP and CRM.

Several companies use outdated systems. Many once chose a package designed for their specific business operations. Companies often rely on particular processes, to which their ERP systems are adapted. Custom systems typically remain in use for many years.


However, outdated systems no longer fit the modern business operations that organizations strive for. Therefore, several SaaS vendors have introduced new variants with better performance and easier updates.

These systems use industry-wide best practices, meaning the software doesn't have to be customized as much. Instead of adapting software, companies adapt to the standards of their industry.

There are several major vendors that provide ERP and CRM. This insight covers Oracle, SAP, Salesforce, Microsoft, IFS, NetSuite and Infor, among others.

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