To help customers make the best use of their employees, ServiceNow has acquired Hitch. Hitch allows ServiceNow customers on the Now platform to use Hitch to match their employees’ skills to projects. Hitch adds a layer of AI-based insights to help with this.

The goal is to reduce the so-called skills gap in projects. This is possible by mapping out which skills your employees have and in which areas they still need to develop or gain experience. In this way, artificial intelligence can be used to make a good selection of employees to work on a new project. By linking Hitch to the workforce scheduling tool on the Now platform, it can also see which employees are available.

Hitch puts together a well-balanced team for a project

Ultimately, Hitch ensures that a range of required skills is present within the team that has to carry out the project. As an organisation, you also have the assurance that there are sufficient knowledge and skills in each project team to strive for high customer satisfaction. Finally, it is good to let employees with limited knowledge benefit from specific projects by allowing them to work together with colleagues with a lot of knowledge and experience to develop themselves further.

“If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs.”

Gretchen Alacron, vice president and general manager of HR Service Delivery at ServiceNow, said, “If skills are the new currency for business, insight into these skills is critical to driving talent retention and adapting to evolving business needs.” In the past, HR kept track of employees’ skills in a silo. Most companies do very little with this information. If they use the information, it’s usually within a point solution. With Hitch, ServiceNow wants to make that information available in the platform and make extensive use of this vital information within the Now platform.

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