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Genesys launches tools for supervisors to improve customer experiences
Genesys has announced new AI capabilities for supervisors in Genesys Cloud. These innovations help organizati...
Zoom AI Companion embraces agentic AI capabilities
New repository for documents: Zoom Drive
The end is nigh for Skype: Microsoft to pull the plug in May
Skype's days are probably numbered. Microsoft plans to shut down the service in May this year, and users will...
Avaya soon to serve only larger customers for cloud-based contact centers
Avaya will soon focus exclusively on larger customers with at least 200 seats or more for its AXP cloud-based...
Atlassian becomes title sponsor of F1 team Williams Racing
The Williams F1 team will henceforth go by the name Atlassian Williams Racing. This partnership, Williams cla...
Google introduces its own version of Slack’s Huddles
Google Chat is launching a new feature for instant voice meetings. The company seems inspired by Slack's Hudd...
Zoom gets a new name and turns a tidy profit
Zoom's third quarter went slightly better than expected. The outlook has also been raised slightly. In additi...
Lenovo introduces ThinkSmart Core Gen 2 for AI-optimized meeting rooms
Lenovo launches the ThinkSmart Core Gen 2, one of the first AI-optimized computing devices designed specifica...
Zoom AI Companion becomes a digital assistant that knows your (work)day
Zoom AI Companion is set to become more prominent in its second version, featuring an expanded knowledge data...
Progress acquires old Citrix service ShareFile with an eye on MOVEit
ShareFile provides Progress with technology for sending and storing files, which could complement Progress' e...