Samsung has announced to postpone the release of its foldable smartphone Galaxy Fold. The company came to this decision after several reviewers announced that their copy had already broken after only two days of use.
“While many reviewers have shared the great potential they see with us, some have also shown us that the device needs further improvements to ensure the best possible user experience,” said the company in a statement. “In order to fully evaluate this feedback and run further internal tests, we decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.”
Unveiled in February, the Galaxy Fold has a foldable screen that unfolds into a 7.3-inch screen. Last week, however, several reviewers announced that the phone is about to break down. Dieter Bohn of The Verge, for example, noticed a bulge in the hinge, which caused a sharp point to pass through the screen. At CNBC’s review copy, one half of the screen started flashing after two days.
Samsung says in its statement that according to initial findings, the problems may have to do with pressure on the exposed areas at the top and bottom of the hinge. “There was also an incident where substances were found in the device, which affected screen performance.”
A number of problems also occurred after reviewers removed a protective layer from the screen, which was not the intention. That layer is empty on a plastic foil that is standard on new phones and can normally be removed. With the Galaxy Fold, however, it is an extra protective layer for the screen, and removing it can cause damage.
In the new statement, Samsung explains this again. “We are going to take measures to improve the protection of the screen. We are also going to improve our guidance on how to care for and use the screen, including the protective layer, so that our customers can get the most out of their Galaxy Fold.”This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.