Atlassian updates Jira Service Desk and changes its name

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Atlassian has released Jira Service Management. The software for service managers is essentially an update for Jira Service Desk, with some new features added to the software.

Atlassian has announced the new software in a blog, where it explains the new features and shows some examples.

An important new feature in Jira Service Management is integration with products from the recently acquired company OpsGenie. Furthermore, the software now integrates better with Jira Software, Bitbucket and Confluence.

Categorization

Atlassian claims that Service Management is better at categorizing tickets, thanks to machine equipment expertise the company has gained in the development of other products. With those categorized tickets, new bulk actions are now available.

Automatic migration

Companies using Jira Service Desk will be automatically transferred to Jira Service Management without extra costs. Atlassian promises customers that all functions of Service Desk work in the same way within Service Management.

Tip: Atlassian adds several new features to OpsGenie