Datto improves integration between RMM and ConnectWise Manage

Datto improves integration between RMM and ConnectWise Manage

Datto has revealed improved integration between RMM (remote monitoring and management) and ConnectWise Manage, a professional services automation tool (PSA). The integration should provide the flexibility of monitoring and managing external ConnectWise Manage IT assets and escalations.

RMM is an intuitive and scalable cloud solution for remote monitoring and management capabilities. This makes it possible for MSPs to manage the IT infrastructure of medium-sized and smaller companies with powerful automation tools. RMM was updated earlier this year to version 6.5, which now allows MSPs to remotely secure endpoints and other business applications for their customers using patches from various security providers.

Now the integration between Datto RMM and ConnectWise Manage has been rebuilt to allow technical staff to work easily between platforms. “We listened to feedback from partners and delivered an RMM-PSA integration that creates a seamless and controlled workflow for IT troubleshooting,” said Ian van Reenen, VP of engineering at Datto.

“Our improved integration with ConnectWise removes inefficient components and allows engineers to focus on completing their work faster and more effectively.


MSP partners using RMM together with ConnectWise Manage should benefit from reliable and real-time updates of ConnectWise Manage tickets generated with RMM alerts. Users of both platforms also get a streamlined interface when they move between PSA and RMM. It can also be done with a single click, reducing the time it takes to access relevant data, understand the problem and provide support.

Datto RMM includes a hardened infrastructure, physical access controls, SOC2 compliance audits and automated patching of third-party applications. When RMM is combined with the ConnectWise API, partners also have the ability to maintain an integrated, scalable and secure management platform, without having to host it themselves.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.