Zoho launches integrated e-commerce platform Commerce Plus

Zoho has launched a new platform especially for e-commerce. It’s Commerce Plus, which is designed to be a turnkey store with back-end functions such as sales, fulfilment and omni-channel marketing. That’s what ZDNet reports.

Commerce Plus includes templates to build the front of the shop and product pages. In addition, tools are available to sell products in the company’s own e-commerce shop, as well as via third party marketplaces and physical stores.

The platform also includes a single view for the inventory for different channels and marketplaces. Users can also map out and personalise the customer journey. The platform offers multiple ways to talk to customers, via multi-channel customer communication. You can communicate with customers via e-mail, chat and telephone. There are also tools for managing orders, shipments, labels, notifications and inventory.

Commerce Plus also includes various integrations. In this way, the customer experience can be improved via an integration with an app from Zoho. There are also integrations with the company’s accounting and analytics apps, as well as with Zoho Flow, which has ready-made connections to over 200 applications. There is also an integration with over forty global suppliers and an integration with Zoho Zia, the company’s artificial intelligence platform.

Availability

The platform is built on Zoho One, the company’s business operations suite. Commerce Plus can be used in different ways. Through a new service called Concierge, Zoho allows companies to set up and configure a commercial business for a fixed amount of a thousand dollars.

Commerce Plus can be part of a platform purchase, but can also be used to create an online store. To start with, an amount of $20 per month or more has to be paid. The full Commerce Plus platform costs $100 per month, plus $30 per employee or $75 per user.