Salesforce expands Customer 360 with CRM options
Salesforce has unveiled a new generation of its Customer Data Platform (CDP) Customer 360. The new generation includes platform services that enable companies to bring together separate customer data across the organization and to personalize each interaction based on a single view of the customer. ... Read more
Salesforce acquires Tableau for 15.7 billion dollars
Salesforce has announced Tableau's acquisition of $15.7 billion ($13.9 billion). Tableau is a manufacturer of business intelligence software that allows users to combine data from multiple sources into rich and easy to share visualizations.
Tableau, which was founded in 2003, itself states that it ... Read more
SAP introduces new features for user experience in C/4HANA
SAP has announced a series of new features for its C/4HANA suite. The new cloud features, according to the company, are designed to improve training for sales and customer relationship teams, and to strengthen communication between employees and partners.
C/4HANA was unveiled by SAP in June last yea... Read more
Dutch CRM Partners continues under the new FellowMind
CRM Partners Group, which specializes in Dynamics 365, launches the new parent organization FellowMind. The company sees a need for this because of the acquisitions it made in early 2018, when Pulse, AXtension and Endeavor were purchased. That's what CRM Partners-CEO Emiel Putman tells us in convers... Read more
Microsoft expands Dynamics 365 with three new AI features
Microsoft adds a touch of artificial intelligence to Dynamics 365. The cloud software package for ERP and CRM will be supplemented with three new modules in the coming months, which will introduce specific AI functions.
Artificial intelligence is one of the three pillars of Microsoft's vision of the... Read more