Everything there is to find on tag: customer service.
Five9 introduces AI suite for contact centers
Five9 showcased a range of AI-driven capabilities at the CX Summit 2025. The enhancements to the Five9 Genius...
Tag: customer service
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Oracle offers marketing, sales, and customer contact embedded agents
Oracle AI World is happening next week, but as a preview, Oracle has a Fusion Cloud announcement up its sleev...
Salesforce Agentforce gets Google Gemini support
Google Gemini becomes part of Salesforce's Agentforce offering. As a result, Google's multimodal models can b...
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AI makes customer service the new sales
Customers know they have to do something with AI. But what exactly? Techzine held a roundtable discussion wit...
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Customer service in 2024: AI is not a silver bullet
Good customer service is easier said than done. With the promise of AI still being translated into reality, w...
Salesforce adds voice technology to Service Agent
Salesforce is acquiring AI voice assistant developer Tenyx. The company's specialization aligns nicely with S...
Salesforce’s Einstein Service Agent brings customer service into the AI age
Salesforce was already at the forefront of AI-driven SaaS solutions, with the fully customizable Einstein Cop...
Zendesk acquires platform to analyze customer service
Zendesk says it has fully completed the acquisition of quality management specialist Klaus. The acquisition i...