Everything there is to find on tag: customer service.
HubSpot unveils two new AI-powered tools to help customers
Content Assistant and ChatSpot.ai help teams work faster and easier, the company says. This week HubSpot a...
Tag: customer service
Timeline
‘Companies fail to meet customer service expectations’
A new report by Zendesk indicates that customers are generally dissatisfied with companies' customer service....
Zendesk investor Light Street aims to block acquisition and oust CEO
A significant Zendesk stakeholder intends to fight a prospective acquisition and proposed a billion-dollar al...
ServiceNow integrates Qualtrics Embedded Insights for customer service
ServiceNow and Qualtrics launched a new app that improves the experience of IT and customer service professio...
Expert Talks
Customer problems are solved better and faster with AI
An unsatisfied customer is, at best, a prospect. However, you will have to move heaven and earth to retain su...
Pegasystems introduces AI-based voice and messaging tools
Pegasystems is introducing two AI-based tools for call centers. Pega Voice AI and Messaging AI analyze real-t...
Top story
Salesforce Service Cloud Voice brings telephony and CRM together
Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce...
Blue Prism Announces Service Assist to automate contact centers
The solution offers AI-integration ready automation to boost performance and reduce costs. Blue Prism has ...
Zendesk introduces a new dashboard for real-time data presentation
Zendesk has recently been offering their clients the ability to track customer service statistics. However, t...
Amazon tests AI customer service in webshop
With millions of customers on Amazon.com, it's not surprising that AWS invests heavily in AI technology to ma...