Everything there is to find on tag: customer service.
DevRev brings voice AI to the computer agent platform
DevRev is adding Voice AI to the Customer Agent within its Computer platform. This gives voice agents the sam...
Tag: customer service
Timeline
Salesforce acquires Fin: AI Agents for customer service
Salesforce has signed a definitive agreement to acquire Fin, a developer of AI agents, for approximately 3.1 ...
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Salesforce makes Contact Center much more effective with Agentforce
Voice, digital channels, and CRM in one package
Five9 introduces AI suite for contact centers
Five9 showcased a range of AI-driven capabilities at the CX Summit 2025. The enhancements to the Five9 Genius...
Oracle offers marketing, sales, and customer contact embedded agents
Oracle AI World is happening next week, but as a preview, Oracle has a Fusion Cloud announcement up its sleev...
Salesforce Agentforce gets Google Gemini support
Google Gemini becomes part of Salesforce's Agentforce offering. As a result, Google's multimodal models can b...
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AI makes customer service the new sales
Customers know they have to do something with AI. But what exactly? Techzine held a roundtable discussion wit...
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Customer service in 2024: AI is not a silver bullet
Good customer service is easier said than done. With the promise of AI still being translated into reality, w...