Here you will find all the articles with the tag: Salesforce CRM.
Salesforce presented its first-quarter fiscal results. The organization exceeded expectations, lifted its full-year profit guidance and sent the stock flying in after-hours trading. The company reported revenue of $7.4 billion, a 24 percent increase from last year. “We had another great quarte... Read more
1 year ago
Google is revamping its contact center AI platform that can be connected with CRM platforms. Google Cloud announced today that it is combining its Contact Center AI suite of capabilities into a single, unique service that can seamlessly connect with most CRM platforms. Yariv Adan, head of pro... Read more
2 years ago
Salesforce just closed its $28-billion Slack megadeal. However, the company does not seem to be done spending big bucks. On Tuesday, the CRM giant said it is about to get into the streaming media segment with the launch of Salesforce+. The project will be a digital media network focused on video... Read more
2 years ago
Salesforce is rolling out enhancements for its Health Cloud, meant to advance its strategy to build around electronic health records and enable patients to be cared for from anywhere. The updates may look incremental at first glance. However, the additions show Salesforce’s strategy for Health... Read more
2 years ago
The software-as-a-service CRM giant has made its app for Microsoft Teams more broadly available. This week, Microsoft announced that the Salesforce app in Microsoft Teams is now Generally Available. Sales and service teams using Salesforce Sales Cloud or Service Cloud can bring account data and ... Read more
2 years ago
Salesforce released the next-gen Service Cloud, with enhancements included for Cloud Voice and Einstein Bots. The company says the updates are meant to help organizations deal with the new reality brought on by the pandemic. Over the past year, service agents have had to transition to working fr... Read more
2 years ago
Their launch of Digital 360 for Industries aims to help businesses across multiple industries to go digital. This week, Salesforce launched Digital 360 for Industries. This new offering comprises a set of services built to help companies embrace digitization. The industries that Salesforce are t... Read more
2 years ago
In an article published by Salesforce.com, the company states that the traditional 9-5 workday is dead. Salesforce announced some drastic changes to how its workers will fill their days in the future. During the pandemic and the lockdowns that came after it, the company said that it surveyed sta... Read more
3 years ago
The Covid-19 pandemic has changed the way consumers behave, causing the traditional method of contact center service to come under scrutiny. It would appear that the future holds something else in store. Salesforce is launching Service Cloud Workforce Engagement to help transition agents into a bet... Read more
3 years ago
Salesforce announced its latest cloud vertical, Revenue Cloud. The new addition is aimed at businesses that want to create a single point of reference for customers' transactions. The whole thing will cover the process from renewal to revenue recognition. Revenue Cloud is part of the Salesforce ... Read more
3 years ago
