Microsoft aims sales strategy towards Salesforce customers
Microsoft has instructed its sales force to focus on customers that currently uses Salesforce's CRM suite. The tech giant is trying to gain market share with its own Dynamics software.
Analysts at RBC Capital Markets told CNBC about the rumour, originating from an unnamed Microsoft Partner. "I t... Read more
New tools from Work.com keep companies going during coronacrisis
Salesforce has added some new features to Work.com to help keep companies running during the corona pandemic.
The new Employee Workspace is a digital hub where employees can find all tools they may need to work from home. These tools include productivity apps, learning platforms and payroll syst... Read more
Tableau to integrate with Salesforce’s Einstein Analytics
Tableau CRM will become the integrated analytics bridge within the Salesforce Customer 360.
Tableau announced on Tuesday that it is combining its software with Salesforce’s Einstein Analytics offering. The new platform, called Tableau CRM, appears to be the payoff resulting from Salesforce's a... Read more
Salesforce announces Digital 360
The platform delivers new technology, services and learning to help digital leaders create personalised customer experiences.
Salesforce has introduced Digital 360, the company's new platform to integrate new components and innovations in the Salesforce Customer 360 platform.
According to Sa... Read more
Salesforce is adapting to the COVID era by rolling out new tools
It doesn't seem like Covid-19 is done with us. The changes made by many of the enterprises, in response to the pandemic, seem to be more permanent than initial sentiments indicated. The new reality is here, and Salesforce is rebooting its Sales Cloud department.
The company is introducing a seri... Read more
Salesforce launches Salesforce Talent Alliance (STA) initiative
Salesforce has started an alliance that aims to increase the number of skilled Salesforce workers, named the Salesforce Talent Alliance. The aim here is to meet the demand which IDC estimates will generate about 4.2 million new jobs in the next three years.
The alliance is not too limited and we... Read more
Salesforce expands Field Service with ClickSoftware
Salesforce has recently added new functionality to its Field Service solution for field maintenance workers. With this extra functionality, companies can better manage and handle the backlog of maintenance activities.
Salesforce indicates that many of the updates are driven by the current pandem... Read more
IT companies make huge win on stock market
IT companies perform better than expected on Wall Street. Salesforce is the biggest winner, with a share price increase of 26 percent in just one day. Facebook, Apple and NetApp are also doing well.
American IT companies can be happy with the results of yesterday's stock market. For Salesforce, ... Read more
Salesforce integrates new Service Cloud Voice with AWS Connect
Salesforce has made its cloud-based contact center solution Service Cloud Voice widely available. In addition, the solution has been integrated with AWS Connect, the cloud-based and AI-equipped contact center telephony solution of AWS.
With the Service Cloud Voice solution that was previously an... Read more
Salesforce updates Marketing Cloud with AI features and integration
Salesforce has released a number of updates for various products in its Marketing Cloud portfolio. The updates include Einstein-based AI features for Interaction Studio, more functionality in Pardot and integration of Datorama with Tableau.
According to Salesforce, the updates focus on three pri... Read more