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SAP has launched Upscale Commerce, which will enable the company to enter the SME market segment. The company also introduced the SAP Extension Factory, a new feature for the Cloud Platform.

Upscale Commerce is a solution that allows users to start small and pay according to growth. The SaaS-based platform helps SMEs to provide customers with a unique and consistent experience through artificial intelligence. The complete solution, which is easy to configure, also complements SAP’s well-known commerce solution: Commerce Cloud. The expansion first appears in America.

“With our solutions we try to support organisations as much as possible, so that they can offer their customers a positive and unambiguous experience,” says Mark de Bruijn, VP and Head of Marketing EMEA & MEE at SAP Customer Experience. “In the SME sector, we see that companies are increasingly focusing on the customer. It was therefore time for us to specialize our software for these companies, which we did with SAP Upsale Commerce.”

Cloud Extension Factory

The Cloud Extension Factory is an agile and open source solution that allows organizations to expand and customize any API-driven application in the C/4HANA portfolio in the same environment. This should make it easier to manage systems and extensions that are connected to each other. It also needs to be clear for organizations to offer customers an end-to-end experience.

De Bruijn indicates that SAP wants to make it as easy as possible for its customers to combine different products and extensions. This is to create an individual system that is fully aligned with the organisation and offers the best results in terms of customer experience.

The Cloud Extension Factory should appear in 2019.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.