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SAP announced today that it will invest heavily in artificial intelligence, the cloud and Robotic Process Automation (RPA). Linking these techniques should enable companies to automate their administrative tasks and work faster.

SAP will be investing in RPA in the near future, in order to be able to offer process automation within its entire portfolio. Juergen Mueller, CIO of SAP, told during the SAP TechEd conference in Barcelona that machine learning within the company’s plans helps the RPA bone to automatically perform certain tasks. Exceptions should also be provided for.

Apply RPA extensively

During RPA, software is used to capture the rules that help people determine how they process transactions, process and send data to and from computer systems. Thanks to machine learning, an automated platform can be developed that can take over these roles.

RPA is above all suitable for absorbing repetitive work. For example, filling in data in databases, accounting work, human resources and supply chain management. This work often involves predictable tasks, such as collecting data and transferring data to another system. According to SAP, this type of work lends itself to automation.

More artificial intelligence

In addition to SAP’s statement that it intends to invest in RPA, there were a number of other machine learning related announcements during the conference. For example, the company is adding new services to its SAP Leonardo Machine Learning platform to make it easier to build chatbots and roll them out within a few days.

The new SAP Conversational AI service, available from the end of this month, goes a step further than our previously announced industry-specific packaged bots. It should enable companies to automate customer service with the chatbots.

SAP also plans to add smart applications to its SAP Analytics Cloud platform. Developers and designers will be able to develop analytical applications using advanced scripts, standardized content and extensions.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.