SAP has announced a series of new features for its C/4HANA suite. The new cloud features, according to the company, are designed to improve training for sales and customer relationship teams, and to strengthen communication between employees and partners.
C/4HANA was unveiled by SAP in June last year. The solution must change the way the CRM offering is used. Previously it was all about automating sales, but in C/4HANA the customer is central. There is also integration with S/4HANA and artificial intelligence to enable unique enterprise functions.
One of the new functions is the C/4HANA Foundation. This helps system administrators and developers to implement SAP cloud services, knows ZDNet. A training cloud for SAP Litmos will also be added to the user experience portfolio. The service offers targeted, continuous learning and includes a built-in library of course content focused on sales and customer service.
Several updates were also rolled out for S/4HANA, which are designed to add artificial intelligence and robotics, and make it easier to customize apps. The goal is to help companies improve their business results, automate processes and make more accurate forecasts. The updates are in line with SAP’s commitment to robotic process automation, which should automate repetitive tasks such as data entry.
A total of over a hundred out-of-the-box artificial intelligence and RPA capabilities have been added to the 1905 release of S/4HANA Cloud. These include artificial intelligence tools for intelligent accrual management and defect code proposal. There is also a new tool that automates the collection and validation of financial data from e-mails, and then uploads the data to S/4HANA.
According to SAP, the S/4HANA Cloud will be running on the Google Cloud Platform from the third quarter of 2019. In the fourth quarter, SAP intends to expand its presence in China via the Alibaba Cloud. Implementations on Amazon Web Services and Microsoft Azure are scheduled for 2020.
Finally, SAP announced that it is offering 12 months of free access to partners to test systems for S/4HANA and C/4HANA. This offer will start in the third quarter of 2019. Registration for partners remains open until 30 September.This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.