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Salesforce experienced one of its biggest breakdowns ever last weekend, after the company was forced to shut down large parts of its infrastructure.

The problem arose after Salesforce made a change in its production environment. This broke the access rights settings within organisations, giving employees access to all their company’s files.

According to various reports on Reddit, this included not only read but also write access, allowing employees to manipulate company data for malicious purposes.

Problematic script

Salesforce is responsible for the implementation of a database script, which inadvertently gave users broader data access than intended. The script in question only affected users of Salesforce Pardot, a marketing automation tool. However, for reasons of caution, the CRM specialist decided to temporarily suspend all its services for both current and old Pardot customers.

As a result, customers who have not been affected may also have experienced service disruptions, including customers using Marketing Cloud integrations, said Salesforce in a response to ZDNet. Customers in Europe and North America were particularly affected.

Salesforce has now restored access for most customers, but a small subset of users could still encounter problems. They can come here for more information.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.