Dell releases new support and security services for remote workers

The updates deliver customized IT support and secure PC experiences for work-from-anywhere employees.

This week Dell announced new support services and security features designed to enhance how information technology leaders provide a modern and secure personal computer experience for employees.

The company says its new solutions enhance the way IT leaders provide an intelligent and secure PC experience for employees. Added capabilities in the ProSupport Suite for PCs build on the foundation of artificial intelligence (AI) and an always-on approach. This makes IT support easier and more customizable, Dell says.

New endpoint security offerings enhance the industry’s most secure commercial PCs with new security verification capabilities and additional protections below the operating system.

Maximizing productivity and uptime

Dell says that its ProSupport Suite helps IT managers customize and automate the way they support employees and optimize PCs. New features include customizable IT management tools such as automated custom update catalog management and deployment capabilities. These give IT managers the ability to update Dell BIOS, drivers, firmware and applications automatically and remotely. They can also customize how to group and manage the updates.

IT managers can see actionable health, application experience and security scores for their entire Dell PC fleet in one place. They can use those scores to uncover performance trends and also take immediate action when needed. They can do this remotely, leveraging tailored recommendations and utilization metrics provided by Dell Technologies AI-powered services support software.

In addition, there is a customized rules engine to define and orchestrate remote remediation workflows at scale. This helps IT managers to predetermine who receives updates automatically and how to administer them.

Doug Schmitt, president of Services, Dell Technologies, commented. “Our approach to IT services is built on an AI-driven, adaptive, always-on foundation, taking today’s realities and future customer needs into consideration,” he said.

“At the end of the day, the new capabilities are about helping IT leaders see ahead, and stay ahead, while providing workforces around the world the ability to continue collaborating and innovating without disruption.”