Salesforce wants to improve Field Service Lightning service with acquisition ClickSoftware

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Salesforce acquires ClickSoftware for $1.35 billion ($1.20 billion). ClickSoftware is a provider of cloud-based field service management and workforce management software. The acquisition may improve the Field Service Lighting service for mobile personnel.

ClickSoftware was founded in 1997 and is the largest company offering a complete mobile workforce management solution, ZDNet. It has over 15,400 customers worldwide in various industries. Customers include Bosch, Deutsche Telekom and Ericsson.

Field Service Lightning

Salesforce launched Field Service Lightning in 2016, in which ClickSoftware was immediately an important component. Field Service Lightning gives mobile employees a complete picture of customers, predictive insights and an offline first mobile app.

If a mobile employee is delayed by traffic, a dispatcher can quickly send another technician in the field to the job via ClickSoftware and Field Service Lightning.

Salesforce states that the acquisition will create strategic synergies, a technology unit and new, innovative opportunities for the company. The acquisition is expected to be completed during the fiscal quarter ending 31 October.

Tableau

The acquisition comes only two months after the acquisition of Tableau for 15.7 billion U.S. dollars. Tableau is a manufacturer of business intelligence software. It allows users to combine data from multiple sources into rich and easy-to-share visualizations. At the time of the acquisition, Tableau had 86,000 customers worldwide. More than 650,000 people have published visualizations on the community platform.

According to Salesforce, the on premise part of the company was an important aspect of the acquisition, as it gives customers the choice to run a SaaS service, a public cloud application or an on premise variant.

Tableau will continue to operate independently under its own brand after the acquisition, which is expected to be completed in the third quarter. The management team will also remain in place and the headquarters will remain in Seattle.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.