ServiceNow rolls out a unified agent platform to monitor everything

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ServiceNow is releasing a unified platform designed to collect diagnostic information across enterprise applications that run on-premises and on cloud infrastructure. The aim is to understand how to better automate incidents and prevent disruption.

The company is releasing the Agent Client Collector (ACC) to deliver visibility and allow service and operation teams to automate incident resolution. ACC will also be proactive in identifying and preventing disruptions of services. ACC can monitor infrastructure, endpoints and applications.

This technology, utilizing ACC, will bring together agents into one platform, unlike traditional designs where agents are silo-ed and work on specific software, hardware, and cloud platforms.

The goodies in the ACC bag

ACC will also use its data to optimize budgets and spending. Other features of ACC include:

  • Policy-driven monitoring of apps and endpoints. Customers won’t have to spend money on standalone monitoring tools.
  • Live Asset View is a new feature allowing real-time visibility of endpoint configuration and performance data within an agent’s workspace.
  • Service and operation teams will get automation playbooks that cover hardware asset management, collects asset attributed and performance data, and software asset management in inventories, optimizing spending and usage.

The customers will be able to do more from one place, because of this unification.

What else can ACC support?

ServiceNow products will be supported by ACC, across Operations Management (ITOM), IT Service Management (ITSM), Security Operations (SecOps), Hardware Asset Management (HAM), and Software Asset Management (SAM).

Jeff Hausman, the Veep and general manager for IT operations management at ServiceNow said that the unified agent will help IT teams reduce the number of agents that they would have to deploy to collect data required for monitoring.

All of these tools are designed to reduce friction and offload the weight of having multiple and separate applications for important functions. The workplace amid a pandemic could use a platform like this.