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ServiceNow has announced to expand its security portfolio with two integrations with AWS Security Hub. This allows shared customers of the companies to aggregate cloud data in the Security Hub and automatically turn on the approved response or workflow in Security Operations or IT Service Management, directly from the Security Hub.

The AWS Security Hub provides customers with a single place where security alarms from multiple AWS services are aggregated, organized and prioritized.

With the new partnership, AWS customers can use the ServiceNow platform to coordinate a security incident and vulnerability responses in hybrid cloud deployments and workflows. In addition, they can use the openness, scale and automation of Security Operations and IT Service Management (ITSM) with Security Hub.


In Security Operations, for example, it is possible to enrich security incidents with threat information, thus providing important contextual data to support the resolution of the incident.

It is also possible to draw up playbooks in advance, which can be assigned to specific categories of incidents as guidelines for reactions. Analysts can also manually forward incidents from the AWS Security Hub console to enable responses.

Customers can also use the Flow Designer to create their own workflows that are required for the processes and policies of the organisation.


According to ServiceNow, it is also possible to create applications serviceware by combining CMDB – which provides a single IT records system – with Service Mapping. It all has built-in workflows that direct incidents to the right personnel or the right response tool to manage and resolve threats.

Teams can improve their processes in the future through post-incident reports, customizable dashboards and metrics.

Finally, the integration with AWS Security Hub helps customers with their transition to AWS. ServiceNow offers a single platform solution to manage both on premise and cloud native workflows.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.