Everything there is to find on tag: Contact Center.
Five9 introduces AI suite for contact centers
Five9 showcased a range of AI-driven capabilities at the CX Summit 2025. The enhancements to the Five9 Genius...
Tag: Contact Center
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Cisco Webex gets more agentic AI for collaboration and contact centers
Cisco announces major enhancements to its Webex Customer Experience portfolio, with new AI-driven tools for s...
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AI agents take control of customer experience at Genesys
During the Xperience 2025 conference in Nashville, Genesys announced a series of enhancements to its platform...
Amazon Connect gets new AI features for contact centers
AWS' contact center suite, Amazon Connect, recently received several new updates with AI functionality. These...
Critical vulnerability in Cisco UC/CC may lead to RCE attack
A number of Cisco solutions for SMBs suffer from a critical vulnerability that could lead to an RCE attack. ...
Avaya files for Chapter 11 bankruptcy protection – again
This is the second time that the company is going through "financial restructuring" Avaya, the legacy unif...
Twilio expands Customer Engagement Platform
Twilio has expanded its cloud-based customer engagement platform with new functionality. According to Twilio,...
Contact center solution Amazon Connect gets major update
Cloud contact center solution Amazon Connect recently received a major update. Amazon Connect allows compa...
Zoom makes its Contact Center Solution generally available
The newly released platform combines unified communications and contact center services. This week Zoom Vi...
Chrome OS Enterprise targets contact centers, in collaboration with various partners
Google is integrating Chrome OS Enterprise with cloud-first contact center companies like Edify, Genesys, Von...