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Microsoft has reported a problem with the Windows 10 May 2019 Update in combination with USB storage or an SD card. The software giant is working on a solution, but in the meantime there is a simple solution: remove all external storage and restart the installation.

Microsoft has shared an accompanying blog where the problem is explained in detail. There is an error in the Windows 10 May 2019 Update which is already available today via MSDN and Windows Insider. The installation of the new update does not start when you have connected external storage such as a USB stick, SD card or external hard drive.

Remarkable: only pcs with the Windows 10 October 2018 Update or the Windows 10 April 2018 Update get an error message. All other Windows 10 versions can be upgraded with external storage.

Solution in the making

The solution is quite simple: remove all external storage and repeat the installation procedure. Once that’s over, you can reconnect everything. In its blog, Microsoft points out that sometimes internal disks can also cause the error message. If it is not the disk with the Windows installation on, you can temporarily disconnect it.

The problem seems acute, but it’s not. The error was quickly recognized by Microsoft and everyone with external storage connected will see the error message that blocks the installation. In addition, the Windows 10 May 2019 Update is not yet available to the general public. Only developers and early testers can get started with the update.

Microsoft informs you that a solution is available in the next service update for Windows 10. Windows Insiders should wait until build 18877 where the bug addressed.

Related: Windows 10 May 2019 Update gives users re-control over updates

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.