Microsoft wants to adjust prices and packaging of Dynamics 365 again

Microsoft plans to customize the way it pricing and packaging its Dynamics 365 CRM and ERP applications. The changes must enter into force on 1 October, according to ZDNet.

Currently, Microsoft CRM offers a Customer Engagement Plan for $115 per user per month. ERP is offered through the Unified Operations Plan, which costs $190 per user per month. There is also a combined Dynamics 365 Plan for 210 dollars per user per month.

This model is now being adapted, because these subscription forms now ensure that customers talk about prices and not about value. In addition, many customers pay less for subscriptions than if they only buy the few apps they actually use. In the case of Dynamics 365 Customer Experience, for example, 80 percent uses only one app.

Lower prices

The new model responds to this. Dynamics 365 Customer Engagement is now to be sold as a basic license with additional licenses, which can be sold separately with high discounts if necessary.

The new subscription will therefore be cheaper. The current $115 per user per month is $95 per user per month. An additional $20 per user per month is paid for the additional license.

The current Unified Operations Plan is divided into four separate applications. It concerns Finance, Supply Chain Management, Talent and Retail.

The Dynamics 365 apps can still be bundled. The new model also comes with new prices per app. Some customers can therefore see a price increase of 10 percent, according to Microsoft.

Previous changes

It is not the first time that Microsoft has adjusted the prices and licenses for Dynamics 365. In 2016, an SME bundle for ERP and CRM applications and services still cost 50 dollars per user per month. In addition, a Business Edition bundle and an Enterprise Edition bundle were sold. In 2017, Microsoft chose to remove the distinction between the bundles.