2 min

Employees struggle with an abundance of information, systems and processes. A study by Pegasystems finds that complexity is rapidly increasing in organizations worldwide.

Pegasystems develops software for analytics, communication, development and automation. Its solutions are diverse, but the goal is the same. Pegasystems wants to accelerate workflows by removing complexity. The organization is convinced that complexity leads to inefficiency. That’s why Pegasystems asked thousands of employees about the impact of digital transformation on the complexity of their work.

Digital transformation entails the adoption of new software and infrastructure solutions. Digital transformations have been on the rise since COVID-19. Initially, organizations set out to support remote work. Currently, hybrid working models are in demand.

Most organizations transform to reduce complexity. In contrast, 42 percent of employees feel that transformation has increased the complexity of their work. Many struggle with managing projects, leading teams and processing information. Bureaucracy, keeping up with changes and a lack of resources are frequently mentioned as well.


At the same time, 98 percent say technology is necessary to do their jobs. 33 percent feel their organization moves too slowly to respond to change. Transformations are evidently necessary, despite the risk of complexity. That’s why Pega asked employees about the ways in which their organization can reduce complexity.

43 percent want to see silos broken down. Diversity in systems makes work unnecessarily complex. 40 percent say new systems should be easier to integrate with existing technologies. “This means that organizations need to approach digital transformation in a unified way, rather than carrying out fragmented projects separately”, Pegasystems comments.

“In the early days of pandemics, too many organizations were embarking on quick fixes that by their nature were often in silos and just didn’t go far enough”, adds Pega CMO Tom Libretto. “Now, it’s time to step back and implement a different approach that streamlines workflows.”

Tip: Pegasystems required to pay €1.9 billion in damages to Appian