Tag: Pegasystems

Here you will find all the articles with the tag: Pegasystems.

Pegasystems updates CRM, RPA and low-code with Pega Infinity 8.8

Pegasystems updates CRM, RPA and low-code with Pega Infinity 8.8

Pegasystems launched Pega Infinity 8.8. The release includes updates for various Pega software solutions, from Customer Decision Hub and Customer Service to Robotic Automation and Pega Platform. Pega Infinity is an umbrella term for Pega's software portfolio. The organization develops various so... Read more

date3 months ago
Pega integrates workflow automation into Salesforce Lightning

Pega integrates workflow automation into Salesforce Lightning

Pega Systems has introduced Pega Process Extender for Salesforce Lightning. With this tool, companies can directly integrate workflow automation into the CRM platform. Specifically, the tool enables drag-and-drop automated workflows directly into Salesforce. Sales and customer teams can automate... Read more

date6 months ago
Pegasystems and ServiceNow miss revenue targets

Pegasystems and ServiceNow miss revenue targets

Pegasystems and ServiceNow presented disappointing quarterly figures. The organizations failed to meet revenue targets set for the second quarter of this year. Nonetheless, both remain optimistic about the remainder of 2022. The IT industry suffers from macroeconomic circumstances. On Wednesday... Read more

date7 months ago
Pegasystems dives into process mining and Google Cloud

Pegasystems dives into process mining and Google Cloud

Pegasystems' software will soon be available on Google Cloud. In addition, the organisation is acquiring Everflow, a process mining software developer based in Brazil. Pegasystems shared the news at PegaWorld iNspire, its annual conference. The organisation develops AI software for low-code dev... Read more

date9 months ago
Pegasystems required to pay €1.9 billion in damages to Appian

Pegasystems required to pay €1.9 billion in damages to Appian

A US court awarded Appian with more than $2 billion in damages from Pegasystems. According to Appian, Pegasystems employed one of its contractors to steal trade secrets. Both Appian and Pegasystems develop low-code platforms. The organizations compete in terms of patents, customers and personnel... Read more

date9 months ago
Pega announces the launch of Infinity Version 8.7

Pega announces the launch of Infinity Version 8.7

Pega has launched the latest edition of its Pega Infinity version, with artificial intelligence, low-code innovation, and cloud architecture. Pegasystems today released version 8.7 of its Pega Infinity software suite with low-code innovation, automation, practical artificial intelligence, and cl... Read more

date11 months ago
Pegasystems introduces AI-based voice and messaging tools

Pegasystems introduces AI-based voice and messaging tools

Pegasystems is introducing two AI-based tools for call centers. Pega Voice AI and Messaging AI analyze real-time customer calls to automate service and support operations. Both solutions were designed to improve up call efficiency and service. According to Pegasystems, the AI-based solutions fun... Read more

date12 months ago
Pega launches AI solution for finding the optimal customer journey

Pega launches AI solution for finding the optimal customer journey

Pega Systems launches Next-Best-Action Customer Journeys. The solution measures every event in the journey a (potential) customer takes, provides insight into the effectiveness of customer communication and leverages AI to optimize acquisition and retention. Next-Best-Action Customer Journeys en... Read more

date1 year ago
Pegasystems moves to ISO 20022, the new financial data standard

Pegasystems moves to ISO 20022, the new financial data standard

Pegasystems' Pega Smart Investigate introduces support for ISO 20022 data, an emerging standard for formulating and exchanging transaction data. The Pega Smart Investigate tool primarily serves to investigate the cause of payment exceptions. Payment exceptions are transactions initiated by (the ... Read more

date1 year ago
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