Pegasystems introduces new Unified Messaging-functionalities
Pegasystems launches Customer Service Unified Messaging Edition that allows customer service teams to respond faster and more efficiently to customer queries. The new SaaS application registers all enquiries received through different communication channels.
The new solution provides a unified d... Read more
Pegasystems announces Kubernetes support
Pegasystems has announced support for Kubernetes. This solution enables container orchestration for Pega users on AWS, Microsoft Azure, Google Cloud, Pivotal and Red Hat.
According to the company itself, the expansion is the result of the importance that Pega attaches to its Pega Cloud Choice Gu... Read more
‘RPA is not an instant technological fix’
Research by Pegasystems shows that RPA is seen as difficult to implement and maintain by many organisations. The study shows that RPA can be very effective in streamlining business processes, but that actually doing so can be rather difficult.
The research focused on robotic process automation ... Read more
Pegasystems introduces real-time AI Connectors
Pegasystems informs Techzine of a number of APIs that make it possible to link third-party AI applications to Pegasystems' own AI applications.
Examples of third-party applications include Google Cloud Machine Learning Engine and Amazon SageMaker. With the APIs it will be possible to expand the AI o... Read more
Pegasystems launches Enterprise Low-Code Factory for building apps
Pegasystems has released a centralized dashboard called Enterprise Low-Code Factory. Organisations can use the dashboard to quickly and easily build business software in accordance with organisational standards.
The Enterprise Low-Code Factory enables organizations to create and build their own comm... Read more
Pegasystems allows users to communicate via all digital messaging platforms
Pegasystems has added new possibilities for digital messaging to Pega Customer Service. Thanks to these additions, users can now communicate with their customers with any message app.
Pega Customer Service enables organizations to manage and predict the customer journey. Thanks to artificial intell... Read more