Cisco Webex hits record of 8 billion monthly calls

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The milestone coincides with the debut of a suite of new features for the platform.

Cisco Webex this week announced it is now hosting a record eight billion calls monthly across its cloud calling platforms. This is the most of any cloud calling provider, according to Cisco. Cisco has also extended its domestic calling coverage to include the UK. Its Cisco Calling Plans and Cloud Connected PSTN services now cover more than 65 countries. According to Cisco, this is the most in the industry. Enterprises such as T-Mobile, Office Depot, Cigna Health, and CDK Global use Webex Calling, the company claims.

Introducing the Webex Suite

Webex Calling is part of the Webex Suite. Cisco says this is the industry’s first suite for hybrid work that is available in a unified, secure offering. This includes Cloud Calling, Messaging, Meetings, Polling, Events and Socio. Reliability of calling systems is essential, the company says, as they play a role in businesses’ everyday workflows.

“With the move to hybrid work and increasing pressure to delight customers, there’s never been a greater need to unify communications across the entire workforce,” said Jeetu Patel, executive vice president and general manager, Cisco Security and Collaboration.

“As enterprises look to migrate calling solutions to the cloud, Webex Calling offers the leading end-to-end, secure calling experience that makes unified communications a reality.”

Cisco offers the most complete and secure cloud collaboration solutions, they say. They have more than 39 million users across all cloud calling platforms hosted by Cisco and its service provider partners. Customer support is available through Webex’s extensive partner ecosystem for Cloud Calling. This includes over 1,000 partners worldwide offering local delivery, integration and calling plans and support to meet specific customer needs.

Webex Calling is comprehensive enough to address the collaboration needs of every type of business, the company claims. They also maintain that the platform is adaptable enough to accommodate future needs.