Apple agrees to compensate users of its butterfly keyboard with a $50M settlement. Apple was allegedly aware of faults and failures while shipping the designs.
Multiple Apple customers started a class action lawsuit in the states of Florida, California, Michigan, Illinois, New York, New Jersey, and Washington. The customers claim that the MacBook, MacBook Pro, and MacBook Air keyboards — manufactured between 2015 and 2017 — were prone to malfunctions. Apple agreed to settle in an attempt to close the case.
Up to $390 per customer
The deal is not finalized yet. According to the CNBC report, if the settlement gets approved, the lawyers for the users anticipate a compensation of $300 to $390 for customers that replaced multiple faulty keyboards, $125 for those that replaced one keyboard, and $50 for those who just replaced the keycaps.
Following the years of Apple’s butterfly keyboard launch, Apple launched multiple programs for users whose keys had malfunctioned or clogged due to debris. Apple changed the mechanism by adding a membrane that quietens tapping sounds, but the durability of its butterfly keyboards remained unacceptable.
Based on service data gathered by AppleInsider, the butterfly keys of the first generation MacBook Pro were likely to stop working within the first year. Apple was allegedly aware of this, and therefore has to compensate customers that replaced their faulty products over the years.
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