VMware updates Workspace One, adds AI assistant to platform

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At its VMworld conference, VMware announced a number of updates to Workspace One, the company’s digital workplace platform. Updates include an AI assistant and other support services.

ZDNet also announces that it has announced the expansion of a number of managed endpoint services and new support for multicold. The most important of the support services is the virtual AI-assistant, called Intelligent Hub Virtual Assistant, which has been developed in collaboration with IBM Watson. By using Natural Language Processing, the assistant can process both input with speech and with text. The assistant guides users, for example, if they have questions or if they are unable to find a solution. The assistant can also open applications and perform specific tasks for users.

Number of further support services announced

In addition to the virtual assistant, VMware also announced Intelligent Hub Self-Service, a support tool that integrates with existing lifecycle, configuration and management tools. There will also be a Digital Employee Experience Management tool, which will proactively detect problems in hardware, operating system and applications. There is also Workspace One Assist, which allows you to monitor company devices. This is also possible for personal devices, if users give their permission. There will also be support for multicloud infrastructure for virtual desktops. From a configuration center called Horizon Services, users can access virtual desktops on multiple clouds. This includes AWS, Azure and on premise.

In addition to the above updates, VMware is also launching a more extensive endpoint management system. There will be support for ‘bring your own device’ (BYOD) for iOS 13. “Our strategy is to continuously verify the security of endpoint devices,” said Chris Wolf, VP & CTO, Global Field and Industry at VMware. “We can immediately, in an automated manner, block users’ access to certain apps or send them a warning that their device no longer complies with the regulations.

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