Everything there is to find on tag: CRM.
Microsoft aims to attract Salesforce customers to Dynamics 365 using AI
Microsoft is introducing Dynamics 365 Activate, an AI tool designed to accelerate migrations to Dynamics 365....
Tag: CRM
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Claudeforce: Salesforce, invisible yet indispensable through Anthropic?
Salesforce and Anthropic are expanding their partnership under the name Claudeforce. The first concrete step ...
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Salesforce makes Contact Center much more effective with Agentforce
Voice, digital channels, and CRM in one package
Genesys and ServiceNow strengthen ties for collaborative AI agents
Genesys and ServiceNow are expanding their collaboration with Agent2Agent orchestration, which allows AI agen...
Salesforce launches Agentforce 3 with Command Center for transparency
Salesforce has announced Agentforce 3, a significant upgrade to its AI agent platform. The most important new...
Salesforce raises prices by 6 percent
Salesforce has announced price increases averaging 6 percent. The company says the increases are worthwhile t...
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ServiceNow Knowledge 25: A deep dive into AI, CRM, and the future of work
ServiceNow accelerates
ServiceNow strengthens CRM position with acquisition of Logik.ai
ServiceNow has announced the acquisition of Logik.ai, a provider of AI-driven Configure, Price, Quote (CPQ) s...
Microsoft goes after Salesforce with sales agents in 365 Copilot
Salesforce introduced another major update to Agentforce today, but Microsoft also announced new agentic AI f...