Freshworks to conquer CRM market with simplicity, price and implementation
Last October, Freshworks held the virtual Refresh 2020 event. During this event, the company gave a glimpse of what it was working on, new products, like Freshworks CRM, and what is still to come. The company looked closely at the major players in the CRM market. We spoke about it with Raymond Hün...
Salesforce to deliver more crucial IT solutions with ISV partners
Salesforce has big plans with its ISV (Independent Software Vendors) partners. The company wants to play a much larger role in the choice for strategic IT solutions of its customers. The aim is that customers no longer look at Gartner's reports or read Techzine to learn about great solutions, but c...
SOHO combines Azure and Oracle Cloud via interconnect
Setting up a so-called interconnect between the Microsoft Azure Cloud and the Oracle Cloud has been possible for some time now. This gives you a fast private connection between the two cloud environments and enables applications to be active in both environments. This feature is not yet very well k...
Salesforce Service Cloud Voice brings telephony and CRM together
Salesforce Service Cloud Voice is now available in many European countries. With this new service, Salesforce integrates its CRM solution into telephone customer service systems. Two silos that used to work side by side are now combined to provide a better customer experience.
We spoke to Salesf...
Dell Technologies: The cloud is a tool, not necessarily the solution
More and more companies are looking for ways to speed up innovation. To achieve innovation, the cloud is often regarded as the solution. Nevertheless, companies need to realise that the cloud is primarily a tool and not a complete solution. We discussed this with Patrick Eikenaar, Director of Data ...
Infor helps companies modernise with cloud-first ERP
Infor is one of the software vendors firmly committed to Enterprise Resource Planning (ERP) in the cloud. When companies choose for ERP in the cloud, they're also taking a step in modernisation. Therefore, many IT administrators are moving from on-premise to cloud-based or intend to. With cloud-fir...
ServiceNow launches Paris, faster response to transformation and IoT
ServiceNow made its Paris release available this week, a new version of the Now platform. With this new version, customers can respond more quickly to the transformation of their businesses, whether this is due to the coronavirus or the changing demand from customers and industry solutions. In this...
Windows Virtual Desktop makes desktop virtualization widely available
The tech giant from Redmond has decided to get involved in the desktop virtualization market. A market that nowadays mainly consists of virtualizing Windows 10. Microsoft wants to make virtual desktops more accessible for all companies.
The idea behind virtualizing a desktop is that the company'...
The road to S/4HANA: Why you should take the first steps right away
By 2027, SAP expects that most of its customers run the S/4HANA ERP solution. A transition is inevitable in the long run, although there are more reasons not to put this transition on the back burner. We talk to SAP specialist Ctac about the motivation behind migrating and the things you need to pa...
What does SAP’s Intelligent Enterprise mean?
Christian Klein has been appointed as sole CEO of SAP, which will also mean the Intelligent Enterprise will take on a more prominent role. Klein served as COO and was heading the Intelligent Enterprise Group, prior to becoming CEO. This experience will help him and be part of his vision. But what d...
How to monitor containers?
Container technology is revolutionising app development, bringing previously unimagined flexibility and efficiency to the development process. Enterprises are looking at those advantages and are embracing contrainers in drove. However, mass adoption can also make cloud-based application management ...
What’s in Store for ServiceNow with McDermott at the Helm?
ServiceNow recently completed its six-week virtual conference. Not just one or two days, but a whole six weeks of sessions about the ServiceNow’s solutions and various customer stories. We were looking forward to the keynote from ServiceNow’s new CEO, Bill McDermott, the former CEO of SAP.
L...