Atlassian makes analyzing incidents easier in JiraOps

Atlassian makes analyzing incidents easier in JiraOps

Atlassian adds a new function to JiraOps. It lists all the important events surrounding an IT incident, and places them in chronological order. This makes it easier for experts to find out exactly what went wrong.

The new technology added to JiraOps is a so-called postmortem capability. Not only will it be easier to analyse what happened, but security experts will also be able to find out more quickly what the causes of the problems were. It is also possible to implement solutions immediately.

More additions

At the same time, Atlassian adds more possibilities to the Automation Actions. That is a set of automated scripts and playbooks that are available in Opsgenie. From now on, these systems also have support for the Amazon Web Services (AWS) Systems Manager and the Generic REST Endpoint.

These additions expand the ability for DevOps teams to launch automated tasks from an Opsgenie console or a mobile application. Opsgenie is also an application that Atlassian acquired through a takeover and notifies developers if there are any problems. The applications were announced at the same time.

Many incidents

Apart from these additions, Atlassian now shares the incident management data it collected during the year. Customers appear to have logged more than 190,000 incidents and scheduled maintenance events together. Updates to those events were made more than 564,000 times, which ultimately resulted in more than 130 million e-mails and text messages to end users.

Unfortunately, the Atlassian report states that only in 3% of the cases a post-mortem analysis was present. This makes it difficult for IT experts to analyse the problems, and thanks to the new update from JiraOps, they will have some extra tools in their hands for this.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.