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Ingenico Group, a specialist in the field of online payment solutions, has developed a chatbot to speak to customers with natural language. The chatbot solution is based on IBM Watson technology and Ingenicos’ own API for online payments.

The provider of online payment solutions has developed the chatbot together with JoinedApp and uses IBM Watson’s natural language processing (NLP) technology to better understand all questions asked by users. The chatbot understands specific nuances in language and language use and can cope well with the natural variations in communication between individuals. This allows the communication solution to respond quickly and adequately to the specific needs of the users, in a large number of languages.

In addition, a new artificial intelligence component ensures that end-users need fewer steps to complete their orders. For suppliers, this also has the advantage that they can increase their conversion even better, according to the developer.

Also used its own technology

In addition to IBM Watson’s technology, the innovative chatbot solution also uses Ingenicos API technology for payment solutions. Especially in order to improve the ease of use of his business message app. This allows end users to purchase products and services safely and reliably within the chat function of the message app.

In this way, a complete user experience is created on the chat platform without leaving the messaging environment, according to the supplier. Reducing the number of steps consumers have to go through to complete their purchase allows sellers to increase their conversion rates.


The chatbot is ideal for use in the retail, hospitality, travel and leisure industry. The bot is active 24/7, so companies can always communicate with customers and handle transactions. In addition, the now-developed smarter chatbot provides the opportunity to gather valuable information about users’ wishes and needs, so that companies can tailor their offerings even more closely to the changing needs of customers.

This news article was automatically translated from Dutch to give Techzine.eu a head start. All news articles after September 1, 2019 are written in native English and NOT translated. All our background stories are written in native English as well. For more information read our launch article.